Service Delivery Assistant

1 month ago

Oxford, United Kingdom Victim Support Full time

Service Delivery Assistant

We have an opportunity for a Service Delivery Assistant to join the team based in the Thames Valley working 37.5 hours a week, on a Monday to Friday basis.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

County/Borough Thames Valley Office location Hybrid (with the expectation to travel occasionally within the Thames Valley as required) Full time/Part time Full time Hours per week 37.5 Work schedule Monday to Friday 7.5 hours per day Basic Salary £23,400 Per Annum Allowances Travel expenses Contract type Permanent DBS required? Yes Police vetting required? No Closing Date 20/06/2024 Ref No 5607

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays

• An extra day off for your Birthday

• Pension with 5% employer contribution

• Enhanced sick pay allowances & maternity payments

• High Street, retail, holiday, entertainment & leisure discounts

• Access to our financial wellbeing hub & salary deducted finance

• Employee assistance programme & wellbeing support

• Ongoing training & support with opportunities for career development & progression

About the role:

We have an exciting opportunity for you to join us as the Service Delivery Assistant for the new Thames Valley Adults Victim Service. You will work closely and collaboratively with a range of stakeholders including the Office of the Police and Crime Commissioner for Thames Valley, Thames Valley Police, criminal justice agencies as well as other statutory agencies and third sector organisations across the Thames Valley.

Funded by the Office of Police and Crime Commissioner for Thames Valley the Adults Victims Service will provide emotional and practical support to adult victims of any crime. Support will be delivered in an innovative manner primarily through specialist group work provision - alongside online and telephone caseworker support. It will also play a vital role in making victims aware of crime and supporting agencies support victims of crime.

Your role will include updating systems, creating new cases, and answering internal and external enquiries. Other roles will include updating and researching systems to provide management information and ad hoc support as needed. You will be organised, have the ability to multi task and form positive working relationships with both internal customers and stakeholders.

You will need:

Our ideal candidate is someone who is resilient, confident, happy to work as part of a team and willing to constantly learn and adapt to new situations. They will enjoy being a part of a busy and varied working environment and can demonstrate an ability to communicate with both colleagues and external partners including investigating officers. They will have strong customer service ethics, be competent in the use of IT skills and know how to use a range of software packages on a PC. Training will be provided in the use of our Case Management System. 

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