IT Field Service Engineer

2 months ago

High Wycombe, United Kingdom Biffa Waste Services Full time

A quick look at the role

The IT Field Service Engineer is responsible for providing on-site technical support and maintenance by installing, troubleshooting, and repairing IT hardware, software, and networking equipment in scope of Biffa’s IT Services teams. This role requires a combination of strong technical expertise, customer service skills, and the ability to work independently. The IT Field Service Engineer will interact directly with end users, providing timely and effective solutions, and ensuring customer satisfaction.

.

Your core responsibilities

  • Receive, scope and accurately log, then process each user ticket and, following known and agreed processes, carry out fault diagnosis, call vetting and technical support to provide first line ticket resolution or escalation
  • For each ticket, identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue.
  • Where an issue or request cannot be completed remotely, engage site contacts to schedule attendance. Travel to customer locations to diagnose, troubleshoot, and repair IT systems, hardware, software, and networks.
  • Where a ticket cannot be resolved remotely or onsite, ensure that it is assigned to correct resolution group, with clear, concise and detailed information recorded on the individual ticket, to enable efficient call management and resolution within SLA.
  • Install, configure, and maintain a variety of IT equipment, including desktops, laptops, servers, printers, and networking devices (routers, switches, etc.).
  • Engage in the IT Asset Management process to ensure that IT hardware is tracked, managed and accounted for via the designed method.
  • Maintain accurate records of all service activities, including diagnostics, repairs, parts used, and time spent on site. Update and maintain service-related documentation and databases for tracking user requests, resolutions, and follow-up actions.
  • Pro-actively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed services level agreements by owning tickets and ensuring the user is kept fully updated throughout its lifecycle
  • Utilise and update available Knowledge Base articles to maximise the speed of resolution and improve customer satisfaction.
  • Proactively carry out call management in a priority order, with the goal of reducing tickets that are in jeopardy of breaching SLA as well as managing expectations to reduce escalations and escalate in line with operating procedures where required.

.

Our essential requirements

  • 2 years experience as a Field Service Engineer
  • Experience supporting Office365 applications and IT Hardware break fix
  • Experience with IT Service Management toolsets
  • Experience with networking equipment and patching

.

Biffa – we’re changing the way people think about waste

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

  • Field Service Engineer

    2 weeks ago

    High Wycombe, United Kingdom CV-Library Full time

    Field Service Engineer Salary: £35,000 (OTE is up to £60,000) Shift: Days Location: Must be commutable to High Wycombe I'm currently recruiting for a Field Service position at a High-Speed manufacturing company in the High Wycombe area. I'm in search of a Field Service Engineer, with either an electrical or mechanical background but...

  • Field Service Engineer

    3 weeks ago

    High Wycombe, United Kingdom CV-Library Full time

    Field Service Engineer £34,000 - £38,000 + Company Van + Fuel Card + No weekends + Special Training + Commission Bonus scheme South England- Ideal locations (Oxford, Reading, Bedford, Luton, Stevanage, Watford, St Albans, Hemel Hempstead) Are you a field service engineer from a forklift/plant background looking to join a well-established...

  • Field Service Engineer

    2 weeks ago

    High Wycombe, United Kingdom CV-Library Full time

    Field Service Engineer £34,000 - £38,000 + Company Van + Fuel Card + No weekends + Special Training + Commission Bonus scheme Bedford (Bedford, Luton, Milton Keynes, Stevanage, Watford, St Albans, Hemel Hempstead, Cambridge, Aylesbury) Are you a field service engineer from a forklift/plant background looking to join a well-established company...

  • Field Service Engineer

    2 months ago

    High Wycombe, United Kingdom Heels & Brogues Group Full time

    Heels & Brogues Recruitment are working with one of our top clients to expand the Coffee Field Service Engineer team.Job Title: Field Service EngineerSalary: From £34,000 OTE £50,000Location: High WycombeBenefits for the Field Service Engineer: * Private Medical Insurance (Taxable Benefit) * Company van. Available for private use (Taxable Benefit) * Full...

  • Field Service Engineer

    4 days ago

    high wycombe, United Kingdom Pioneer Selection Full time

    Field Service EngineerSalary: £35,000 (OTE is up to £60,000)Shift: DaysLocation: Must be commutable to High WycombeI'm currently recruiting for a Field Service position at a High-Speed manufacturing company in the High Wycombe area. I'm in search of a Field Service Engineer, with either an electrical or mechanical background but overall, a Multi Skilled...

  • Field Service Engineer

    2 weeks ago

    High Wycombe, United Kingdom Pioneer Selection Ltd Full time

    Field Service EngineerSalary: £35,000 (OTE is up to £60,000)Shift: DaysLocation: Must be commutable to High WycombeI'm currently recruiting for a Field Service position at a High-Speed manufacturing company in the High Wycombe area. I'm in search of a Field Service Engineer, with either an electrical or mechanical background but overall, a Multi Skilled...

  • Field Service Engineer

    2 weeks ago

    High Wycombe, United Kingdom Pioneer Selection Full time

    Field Service Engineer Salary: £35,000 (OTE is up to £60,000) Shift: Days Location: Must be commutable to High Wycombe I'm currently recruiting for a Field Service position at a High-Speed manufacturing company in the High Wycombe area. I'm in search of a Field Service Engineer, with either an electrical or mechanical background but overall, a Multi...

  • Field Service Engineer

    2 weeks ago

    High Wycombe, United Kingdom Pioneer Selection Full time

    Field Service EngineerSalary: £35,000 (OTE is up to £60,000)Shift: DaysLocation: Must be commutable to High WycombeI'm currently recruiting for a Field Service position at a High-Speed manufacturing company in the High Wycombe area. I'm in search of a Field Service Engineer, with either an electrical or mechanical background but overall, a Multi Skilled...

  • Field Service Engineer

    3 weeks ago

    High Wycombe, United Kingdom CV-Library Full time

    Servicing clients within the Northwest of London, this role offers an exciting opportunity to be part of a growing business where you will have access to an excellent benefits package such as 32 days holiday (including bank holidays), overtime paid at 1.33x - 2x, company vehicle with fuel allowance and expenses paid for and comprehensive training...

  • Field Service Engineer

    2 weeks ago

    High Wycombe, United Kingdom Heels & Brogues Group Limited Full time

    Heels & Brogues Recruitment are working with one of our top clients to expand the Coffee Field Service Engineer team. Job Title: Field Service Engineer Salary: From £35,000 OTE £50,000 Location: High Wycombe Benefits for the Field Service Engineer: Private Medical Insurance (Taxable Benefit) Company van. Available for private use (Taxable...

  • Field Service Engineer

    4 days ago

    high wycombe, United Kingdom E3 Recruitment Full time

    Servicing clients within the Northwest of London, this role offers an exciting opportunity to be part of a growing business where you will have access to an excellent benefits package such as 32 days holiday (including bank holidays), overtime paid at 1.33x - 2x, company vehicle with fuel allowance and expenses paid for and comprehensive training...

  • Field Service Engineer

    3 weeks ago

    High Wycombe, United Kingdom CV-Library Full time

    This is an exciting opportunity to join a market leader in the manufacture of professional coffee machines as a Field Service Engineer. Covering the High Wycombe areas. Due to ongoing expansion and growth plans they are looking to expand their Field Service Engineering team within and around the High Wycombe areas. The opportunity for a Field Service...

  • Field Service Engineer

    2 weeks ago

    High Wycombe, United Kingdom CV-Library Full time

    Red Chilli Recruitment in partnership with a market leading service provider to the fuel technology industry, are looking for an experienced Field Service Engineer to join their existing team to provide first class customer service to their clients in and around the High Wycombe area. Based from home, you will provide ongoing routine maintenance, service...

  • Field Service Engineer

    3 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Innserve Ltd Full time

    Role OverviewWe are seeking a skilled Field Service Engineer to join our team at Innserve Ltd. As a key member of our drinks dispense solutions experts, you will be responsible for installing, maintaining, and repairing high-spec drinks dispense equipment at locations across the UK.Key ResponsibilitiesInstall, maintain, and repair drinks dispense equipment...

  • Robotics Field Service Engineer

    4 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom TRS Consulting Full time

    Job Title: Field Service Engineer, Laboratory Robotic SystemsJob Summary: We are seeking a highly skilled and motivated Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of laboratory robotic systems.Key Responsibilities:Service and maintain laboratory robotic systems,...

  • Robotics Field Service Engineer

    4 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom TRS Consulting Full time

    Job Title: Field Service Engineer, Laboratory Robotic SystemsJob Summary: We are seeking a highly skilled and motivated Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of laboratory robotic systems.Key Responsibilities:Service and maintain laboratory robotic systems,...

  • Field Service Engineer

    1 week ago

    High Wycombe, Buckinghamshire, United Kingdom Pioneer Selection Full time €35,000

    Field Service Engineer Salary: £35,000 (OTE is up to £60,000) Shift: Days Location: Must be commutable to High Wycombe I'm currently recruiting for a Field Service position at a High-Speed manufacturing company in the High Wycombe area. I'm in search of a Field Service Engineer, with either an electrical or mechanical background but overall, a...

  • Field Service Engineer Position

    2 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title:Field Service Engineer PositionJob Overview:Rise Technical Recruitment Limited is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients.Key Responsibilities:Provide technical support and maintenance services to...

  • Field Service Engineer

    4 weeks ago

    High Wycombe, United Kingdom CV-Library Full time

    Join a reputable business who have a number of awards, most recently been named as an Award winner (Gold Award) in MoD Defence Employer Recognition Scheme! Join a team at an exciting time, with the opportunity to influence and shape the product! Job Description The Support Engineering function provides effective support for the products developed. They...

  • IT Field Service Engineer

    1 month ago

    High Wycombe, United Kingdom Biffa Waste Services Limited Full time

    A quick look at the roleThe IT Field Service Engineer is responsible for providing on-site technical support and maintenance by installing, troubleshooting, and repairing IT hardware, software, and networking equipment in scope of Biffa's IT Services teams. This role requires a combination of strong technical expertise, customer service skills, and the...