Senior Manager, Strategic Customer Development

1 month ago


Central London, United Kingdom Bupa Full time

Job Description:

Senior Manager, Strategic Customer Development

Angel Court, London

Permanent

£75k – £93k DOE + 25% bonus + car allowance

35 hours per week

Working in our Group function you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care not just in the UK but around the globe. 

No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day, by helping shape the strategic direction of our business around the world.

The role

As Senior Manager, Strategic Customer Development will be a key member in the Group Customer Transformation Team - a small, supportive, and high-performing team led by Bupa’s Group Customer Director and reporting into Bupa’s Group Chief Strategy and Transformation Officer.

You’ll help us make health happen by

Lead engagement with MU Customer teams to align region specific strategies to Group vision Utilising insight from the Group Customer Insights team and research from within our Group Transformation Office, to inform areas of opportunity Identify capability gaps and provide advice & guidance on “how” to close the gap to transform customer experience across all 3 Market Units globally Lead development of innovative CX tools and capabilities to transform customer experience Work with stakeholders across our 3 Market Units to define group-level hypotheses find customer centric solutions for delivery Stay at the forefront of Customer Transformation by engaging with external best practice, bringing new developments to Bupa to help achieve our world leading customer targets Collect and create knowledge on new CX trends, best practices, technologies, capabilities, and methods Support definition and embedding of Customer Principles and CX Standards across Bupa

Key Skills / Qualifications needed for this role

Expert in customer experience across all digital and physical touchpoints, with a clear understanding of business strategy and how it relates to customer management Experience of leading CX programs and projects and seeing it through to successful completion Solid change management experience across People, Process, Technology and Data change Business Improvement capability to analyse root causes and find ways to improve Adept at presenting to audiences at all levels and influencing decision makers up to CEO level Strategic storytelling ability proven to craft strategic narratives of an engaging quality, with the ability to translate complex analytical statements into credible and stimulating presentations Excellent leadership skills Customer Management: 10+ years’ experience with specific emphasis on experience management, capability development and continuous improvement, ideally in consulting / advisory / corporate development functions Sectoral knowledge: advantageous to have up to date knowledge of granular trends and developments in customer transformation (including physical and digital interactions)

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.



  • Central London, United Kingdom Bupa Full time

    Job Title: Senior Manager, Strategic Customer DevelopmentAt Bupa, we're committed to making health happen for our customers. As a Senior Manager, Strategic Customer Development, you'll play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care globally.The role involves leading engagement with...


  • London, Greater London, United Kingdom Business Manager Full time

    We are seeking a highly skilled Business Manager to join our Product, Tech & Data team.As a Business Manager, you will provide critical support to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business unit.Main...


  • London, Greater London, United Kingdom International Institute for Strategic Studies Full time

    The International Institute for Strategic Studies (IISS) is a leading think tank examining geopolitical and geo-economic risk from an international perspective. We are seeking a Senior Business Development Manager to sell three brand new innovative digital products currently in development as part of the Digital Project, based in London.About the RoleThis is...


  • London, Greater London, United Kingdom Bupa Full time

    Job Title: Senior Manager, Strategic Customer DevelopmentJob Summary:We are seeking a highly skilled Senior Manager to lead our customer transformation efforts. As a key member of our Group Customer Transformation Team, you will play a critical role in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care...


  • London, Greater London, United Kingdom International Institute for Strategic Studies Full time

    The International Institute for Strategic Studies (IISS) is a leading think tank examining geopolitical and geo-economic risk from an international perspective. We are seeking a Senior Business Development Manager to sell three brand new innovative digital products currently in development as part of the Digital Project, based in London.Key...


  • London, Greater London, United Kingdom Sovos Full time

    About the Role:Sovos, a global leader in tax compliance and trust solutions, seeks a Senior Strategic Customer Success Manager to drive product adoption, retention, and growth. As a trusted advisor, you will cultivate deep customer relationships and deliver high levels of business value.Key Responsibilities:Develop and execute strategic account plans to...


  • London, Greater London, United Kingdom Hays Senior Finance Full time

    A leading renewable energy company is seeking a highly experienced Financial Planning & Analysis (FP&A) professional to join their senior management team as a Strategic Business Planning Manager.The company has experienced significant growth in recent years, with a strong presence in multiple geographies. As a strategic business planning manager, you will...


  • London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to support our Product, Tech & Data team. As a key contributor, you will provide critical assistance to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business...


  • London, Greater London, United Kingdom Sovos Full time

    Transform Tax Compliance, Transform Your CareerSovos is a global leader in tax compliance solutions, and we're seeking a strategic customer success manager to join our team. As a Senior Customer Success Manager, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value and cultivating deep...


  • London, Greater London, United Kingdom Strategic Placements Full time

    Job Title: Senior Operations ManagerWe are seeking a seasoned professional to oversee the management of multi-trade operations, ensuring seamless delivery of services and maintaining high standards of health and safety.Key Responsibilities:Supervise and coordinate the activities of multi-trade operatives, including directly employed staff and...


  • London, Greater London, United Kingdom Education Development Trust Full time

    A rare opportunity to lead the strategic planning function in collaboration with the Executive Team at Education Development Trust, a charity that provides services bridging the gap between education, training, and employment.About the RoleAs Chief Marketing Officer, you will design, develop, and implement the growth strategy for the organisation,...


  • London, Greater London, United Kingdom Strategic Dimensions Full time

    About UsStrategic Dimensions, a renowned global entertainment company headquartered in London, is seeking an exceptional professional to join its team as Head of HR Operations.Job DescriptionThis critical role will play a pivotal part in redesigning and refining the company's use of data and analytics, as well as streamlining operations processes from...


  • London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Senior Business Operations Manager to join our Product, Tech and Data team. As a key member of the leadership team, you will provide critical support to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO).The ideal candidate will have proven experience as a Business Manager or...


  • London, Greater London, United Kingdom Hays Senior Finance Full time

    Lead Strategic Financial PlanningHays Senior Finance is seeking a highly skilled Strategic Financial Planning Leader to join our team. This is a broad and varied role with key duties and responsibilities including:Business partnering with senior leadership and executives to develop strategy and goals for the division.Delivery of the annual budget, 3-year...


  • London, United Kingdom Smarsh Full time

    Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 0 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in + communication channels before those risks become regulatory fines or headlines....


  • London, Greater London, United Kingdom Business Manager Full time

    Business Manager Role OverviewWe are seeking a highly skilled Business Manager to support the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). The primary responsibility will be to ensure consistency of information between the two sides of the business unit.Key ResponsibilitiesCollaborate with cross-functional teams to drive...


  • London, Greater London, United Kingdom Atlantic Labs Manager GmbH Full time

    Job TitleWe are seeking an experienced Senior Commercial Manager to drive our growth in the UK and Nordics regions. The ideal candidate will have a strong background in commercial leadership and a passion for travel.The Senior Commercial Manager will be responsible for leading and executing Omio's growth strategy for all products across the UK & Nordics...


  • London, Greater London, United Kingdom Atlantic Labs Manager GmbH Full time

    Job Title: Senior Commercial ManagerWe are seeking a highly experienced Senior Commercial Manager to drive our growth in the UK and Nordics regions. As a key member of our team, you will be responsible for leading and executing our growth strategy for all products across the UK & Nordics regions, across rail & bus travel.Key Responsibilities:Lead and execute...


  • Central London, United Kingdom Secret Intelligence Service Full time

    About UsWe are the Secret Intelligence Service, responsible for protecting the security and economic wellbeing of the UK from overseas threats. Our mission is to counter these threats through the provision of secret intelligence, working across the globe and in close partnership with MI5 and GCHQ.The RoleThis is an exciting time to join us as we navigate...


  • London, Greater London, United Kingdom AJ Bell Management Limited Full time

    We are seeking a highly skilled Strategic Customer Acquisition Manager to join our team at AJ Bell Management Limited. This is an exciting opportunity for a results-driven professional to lead the development and implementation of customer acquisition strategies across our retail platform.About the RoleDevelop and execute customer acquisition plans to drive...