Interim HR Service Centre Advisor

2 weeks ago

Watford, United Kingdom TJX Companies, Inc. Full time

Amazing, supportive people. Fast-paced work that makes no two days the same. You’ll find all this and more when you join our TJX HR Service Centre Team.

 

You may not have heard of TJX Europe, but chances are you’ve shopped in Homesense or TK Maxx; these are part of our TJX Europe family.

 

The Talent Management System (TMS) & Onboarding Team are responsible for our online recruiting and on-boarding module and to ensure managers and new associates are supported through the entire hiring and onboarding process for UK, Ireland & Netherlands.

 

We are the first point of contact in HR for this onboarding support and as a result, receive a high volume of calls and emails daily with the aim to deliver an exceptional service to support in the full onboarding cycle for our new associates.

 

We’re looking for an Advisor to join the HR Service Centre team and learn the system and processes to be able to support managers and new associates when they call. No experience in HR is necessary, but a strong attention to detail, accuracy and compliance are all requirements for this position as you will also provide extensive support to our hiring managers and candidates in relation to our Right to Work procedures.

 

Key Responsibilities

 

  • Manage and support the phone lines open between the hours of 9am to 5pm. (There may be times when support is required outside of these times for example 8am to 4pm, 10am to 6pm etc).
  • Act as the first point of contact for all Right to Work related queries.
  • Deliver guidance and support to managers via phone and email on the TMS system encouraging them to be self-sufficient.
  • Provide consistent and expert advice in line with HR policies and country legislation.
  • Create contracts of employment to be shared with future starters and conducting follow up calls to support with any queries.
  • Initiating the onboarding process for future starters and conducting follow up calls to support with any queries.
  • Support with daily/weekly/monthly reporting.
  • Log frequent TMS issues to support with future training.
  • Provide Right to Work (RTW) support and guidance to both managers and new associates.
  • View reports to highlight and identify discrepancies and issues and work with your manager to resolve.
  • Support team members with any queries.
  • Maintain a high level of knowledge and understanding of the TMS system and right to work processes and policies.
  • Support other areas of the HRSC with calls and emails in peak periods.
  • Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems.

 

 

 

Key Skills, Knowledge & Experience

 

  • Experience of conflict management and resolution
  • Inquisitive with a good approach to investigating issues/errors.
  • Customer focused with strong service skills.
  • Ability to challenge tactfully and to build capability to self-serve.
  • Able to work to tight deadlines.
  • A strong attention to detail
  • Ability to work accurately under pressure while maintaining high customer service standards.
  • Excellent communication skills both written and oral
  • Excellent IT skills with knowledge of Word and Excel
  • Positive and confident approach

 

Apply today and Discover Different at TJX.

 

We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

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