Deputy Manager

2 months ago

Surrey, United Kingdom Active Care Group Full time

Come and join one of the UK’s largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We'd like you to join us as an Deputy Manager at our service Rowland House in Surrey.

At Rowland House, we’re focussed on helping each individual achieve their goals, improve their skills and grow their confidence. We’re committed to helping every person we support feel safe, happy, empowered enabling them to live the best life possible.


What you'll be working:

  • Full-Time hours
  • 42 hours per week
  • Annual salary £31,557.99

What you'll be doing:

  • Ensuring the service has the required level of resources to support the service users. Including ensuring that the service is fully staffed according to agreed levels.

  • Monitor service provision to ensure full compliance with all relevant legislation in line organisational, regulatory and legal requirements.

  • Keep up to date with any changes, or new legislation affecting the provision of services.

  • Support in the delivery of training for inductees and existing employees, as required.

  • Attend and support CQC inspections to ensure 100% compliant.

  • Plan and attend service user reviews.

  • Support Service Manager with service based finances and budgets, in accordance with the finance department procedures.

  • Support Quality Assurance activities of own and other services, achieving 100% compliance.

  • Acting as a representative of Active care Group at all times.

  • Liaising with external stakeholders including medical professionals, care managers, families, advocates, therapists, prospective service users.

  • Ensure individual service user documentation is kept up-to-date and accurate at all times.

  • Line manage allocated staff team, including conducting staff supervisions and appraisals.

  • Ensure a high quality of service user care and support is maintained at all times, in line with the PCPs.

  • Develop the performance of others through effective coaching and line management.

  • Conduct investigations and lead on formal performance management hearings for any employee issues not limited to own service location.

  • Responsibility for reviewing and editing company-wide policies and documents, as required.

  • Ensure all identified staff training is up to date and in accordance to their roles and needs of the service.

  • Administer and deliver medication in line with senior medication training.

  • Support the Service Manager in the management of medication within service.

  • Supporting referrals activities - including service visits and assessments.

  • Support service users' ongoing medical needs.

  • Support service users who may require behaviour management.

  • Administration Activities

What you'll have:


  • Excellent time keeping and organisational skills
  • Previous Microsoft Office experience particularly Excel
  • Previous experience in the healthcare sector would be an advantage, but is not essential
  • Ability to take direction and work alone and part of a small team
  • Successful candidates will be required to undergo an Enhanced DBS
  • Desirable Interest in ABI and neurological
  • LEVEL 3 (senior/supervisor NVQ or equivalent)
  • Flexible in hours to adjust to service needs
  • Required to work some weekends
  • (18 hours supernumerary)
  • Required to have relevant experience in working with IT
  • Required to stand in for manager in absence.

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

  • 25 days plus bank holidays
  • Birthday off
  • Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
  • Active Reward App giving discounts and savings on your weekly shop
  • Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
  • A Nest Personal Pension account
  • Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians
  • We recognise outstanding Active Behaviours via the Active Awards programme
  • Enhanced Sick & Maternity Pay benefits
  • Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
  • and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group.

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