Branch Manager
4 months ago
Your Role
As the Branch Manager for our Birmingham location, you will be responsible for overseeing the customer service team for both air and sea logistics. You will manage a diverse team, ensure customer satisfaction, and foster a culture of continuous improvement. Your strategic leadership will be crucial in maintaining and expanding our market presence.
Your Responsibilities
Driving local growth and Customer experience Maintain a thorough understanding of the Birminghamlogistics market and industry trends. Build and maintain relationships with key stakeholders,including customers and internal teams. Ensure high levels of customer service and satisfaction. Drive the employee experience on site, inline with ourRoadmap goals Work closely with customers to meet their needs and supporttheir growth. Utilise your 5+ years of experience in customer service andstakeholder management to drive growth
Your Skills and Experiences
Proven experience in logistics, with a background in both sea and air logistics being beneficial. 3-4 years of management experience, with a strong track record of leading large teams. Excellent communication and stakeholder management skills. Strong understanding of the logistics market in Birmingham and surrounding areas. Ability to host and lead effective townhall meetings. Experience in customer service or sales is highly desirable.
Good Reasons to Join
We offer a competitive salary and performance-based bonuses, along with comprehensive health, dental, and vision insurance. You'll have opportunities for professional development and career advancement, as well as a generous paid time off and holiday schedule. Additionally, you'll be part of a supportive and dynamic work environment, with employee discounts on company services and products.-
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