Receptionist / Administrator

3 weeks ago

Teddington, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

Job summary

We are seeking an experienced Receptionist/admin for support to the Richmond Recovery Support Teams. The post is 5 days a week, hrs, Monday-Friday, 9 am - 5 pm.

The post will cover the main reception and support for Richmond Adult Mental Health Services. This essential role provides being the first point of contact for patients, relatives/carers booking in at reception for their appointments, advising staff that clients have arrived, ordering and restocking information flyers, ensuring the waiting room remains clean and tidy and assisting the community administration teams. Admin tasks to include using computerised information systems (RiO), arranging outpatient clinic appointments, managing telephone calls and liaising with patients, relatives/carers and other professionals.

Main duties of the job

The post will be part of an administration team that exists to provide an important administrative and Outpatient service to mental health teams to ensure the smooth running of those services. This is to include using computerised information systems, collating statistics and returns as required by the Trust and Local Authority, word-processing, developing, maintaining filing systems and being the first point of contact for patients, relatives/carers and other professionals.

You will need to have previous secretarial/administrative experience with excellent verbal and written communication skills and proven organisational and prioritization skills. The role requires you to work under your own initiative amongst a team of administrators working across community teams. You will also be required to provide cross cover on reception and other teams when required. RIO experience would be advantageous.

About us

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

Job description

Job responsibilities

To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. To ensure that all service users patients and visitors are received in a courteous and efficient manner. To facilitate effective communication within the team by providing team members with messages and information. To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person. Room bookings or video conferencing were possible and as required. Ensure that administration related Trust KPIs are addressed through regular reports provided by the Team Manager. To liaise with the Administration Team Manager on matters relating to building maintenance issues and where appropriate co-ordinate all the support services provided to the team including domestic, catering, security, estates etc. To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems. To have the need for confidentiality of service users and professional information To take responsibility for ensuring the security, cleanliness and maintenance of premises and equipment, ensuring that any work required is carried out by the appropriate agency Photocopy/scan/email as requested by other members of the team To undertake any other duties commensurate with the general level of responsibility of the post. To implement Trust and team policies/procedures and propose changes to practices if necessary. Person Specification

Experience

Essential

Experience of administrative & reception work Experience of working within a multi-disciplinary team Front line customer service experience

Desirable

Experience of working in NHS setting or similar large organisation Experience of using computerised databases Experience of community working

Training and Qualifications

Essential

ECDL or willingness to work towards achieving it NVQ Business Administration level 2 or willingness to work towards achieving it GCSE English or equivalent Evidence of continuing professional and personal development

Desirable

Evidence of continuing education

Knowledge & Skills

Essential

Knowledge and experience of using Microsoft packages including Outlook, Word, Excel and Powerpoint Ability to manage diverse workload whilst dealing with frequent interruptions Ability to meet deadlines and to calmly work under pressure Increased organisational skills and ability to prioritise Ability to work both independently and as part of a team

Desirable

Knowledge of computerised patient databases Knowledge of mental health issues Intermediate Microsoft Excel skills

  • Receptionist

    6 months ago

    Teddington, United Kingdom Park Hotel Full time

    **Receptionist** Looking for a passionate individual to join our already dedicated and exceptional team. Personality is key to this role, as you will be guest facing all of the time. We have a newly 44 bedroom hotel, so the standard of the rooms are very high. You must have hotel reception experience to apply, and the hours are roughly 30/35 hours per...

  • Receptionist

    3 weeks ago

    Teddington, United Kingdom Young's Full time

    We are Looking for a hard working, professional individual.Personality is key as you are the front face of the business.Training is given but it helps if you have worked in the hotel sector before. What We Offer Our Receptionists:Access to our Career Pathway, Apprenticeships and training and development coursesFree MealsWeekly pay28 days holiday per year20%...

  • Part-time Receptionist

    6 months ago

    Teddington, United Kingdom Perfect You Spa Full time

    Responsibilities: - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone calls to the appropriate person or department - Provide general administrative and clerical support - Perform data entry tasks accurately and efficiently - Manage and maintain office supplies inventory - Schedule appointments and meetings as...

  • Receptionist

    6 months ago

    Teddington, United Kingdom LGC Group Full time

    Company Description **ABOUT LGC NATIONAL LABORATORIES**: LGC’s National Laboratories deliver a range of expert science functions and services in partnership with the UK Government, business, healthcare, and academia. We manage and operate several national laboratories on behalf of government agencies, such as the UK National Measurement Laboratory (NML),...

  • Nursery Administrator

    4 months ago

    Teddington, United Kingdom JEM Childcare Solutions Full time

    We are seeking an experiencedAdministrator / Receptionist to join our lovely Nursery inTwickenham. This is based on 37.5 hrs a week working Monday toFriday supporting the Reception and office side of the Nursery thiswill entail answering the phone greeting parents and any otheroffice duties experience of working in a nursery is an advantagebut people skills...

  • Receptionist

    6 months ago

    Teddington, United Kingdom Hounslow and Richmond Community Healthcare NHS Trust Full time

    Are you motivated, confident and a team player looking to join a friendly reception team? The Richmond Urgent Treatment Centre and Radiology Department, situated in Teddington Memorial Hospital are looking to recruit to our friendly reception team. We are looking for a passionate, energetic team player with experience in customer service. The Urgent...

  • Front Desk Coordinator

    3 weeks ago

    Teddington, Greater London, United Kingdom Young's Full time

    Company OverviewYoung's is a renowned hospitality company that offers a unique blend of traditional charm and modern comfort. Our 44-bedroom hotel, having recently undergone renovation, maintains exceptionally high standards.Salary and BenefitsThe estimated salary for this position ranges between £25,000 to £30,000 per annum, depending on experience. As a...

  • Night Receptionist

    2 months ago

    Teddington, United Kingdom The Lensbury Full time

    About us:Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.Key Responsibilities:Deliver exceptional customer service and maintain high standards of...

  • Part-time Receptionist

    6 months ago

    Teddington, United Kingdom Perfect You Spa Full time

    Responsibilities: - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone calls, take messages, and provide information to callers - Perform data entry tasks to update and maintain records - Schedule appointments and manage diary - Assist with general clerical duties such as filing - Handle incoming and outgoing mail and...