Principal Research

1 month ago

Longford, United Kingdom British Airways Full time

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Principal Research & Insight Consultant

This is an exciting role within our Research & Insight team to drive the customer agenda using compelling customer insight from a breadth of sources. You’ll play a role in a dynamic team of insight professionals, working across British Airways to drive customer focused decision making through the delivery of actionable insights, delivered in a confident and impactful way.

Based in our Customer & Brand Directorate, the role couldn’t be more important at a time when we’re working hard to transform the experience for our customers. 

What you’ll do:

Provide customer insight from market research to help drive change in our product and service, guiding the strategic direction of the business Define, develop & deliver insight solutions/recommendations that meet the needs of both internal BA customers and the business Manage stakeholder relationships with both internal colleagues as well as third party insight suppliers  Collaborate with colleagues in our partner airlines within IAG, our parent company Act as an internal consultant to colleagues on the customer Communicate insights in a compelling way 

What you’ll bring to British Airways:

We’re looking for someone who is curious about consumer trends and understanding customer needs, as well as being adept at informing the design of new customer experiences and communications, alongside measuring their impact. You’ll be comfortable working with both large market research data sets, as well as unstructured data, ideally with experience of managing market research, either at an agency or clientside. You’ll also enjoy working in a collaborative and consultative way with colleagues to influence what British Airways delivers for its customers.

Your experience:

Experience of managing a large scale quantitative insight programme, ideally in the customer experience Relevant experience of working with external market research agencies/consultancies/clients Proven analytical ability to synthesize a broad range of data sources including internal operational and social media data to produce recommendations and insight, which result in decision making and/or business growth Comfortable in presenting all types of information (including complex data) and strategic recommendations at all levels of BA organisation Strong communication skills (written and verbal) Proficient in using PowerPoint & Excel and comfortable interrogating both structured and unstructured data sets. 

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We offer an hybrid work environment with three days per week at our offices near Heathrow, with discounted fares on the Heathrow Express. 

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain

  • Principal Research

    15 hours ago

    Longford, Telford and Wrekin, United Kingdom British Airways Full time

    About the Role:We are seeking a highly skilled and experienced Principal Research & Insight Consultant to join our Research & Insight team at British Airways. As a key member of our team, you will play a critical role in driving the customer agenda using compelling customer insight from a breadth of sources.Key Responsibilities:Provide customer insight from...

  • Principal Research

    12 hours ago

    Longford, Telford and Wrekin, United Kingdom British Airways Full time

    About the Role:We are seeking a highly skilled and experienced Principal Research & Insight Consultant to join our Research & Insight team at British Airways. As a key member of our team, you will play a critical role in driving the customer agenda using compelling customer insight from a breadth of sources.Key Responsibilities:Provide customer insight from...

  • Lead Research Strategist

    3 weeks ago

    Longford, Telford and Wrekin, United Kingdom British Airways Full time

    As the leading airline of the nation, we take immense pride in linking Britain with the globe and vice versa. This has been our mission for over a century, ever since we initiated the first international scheduled air service connecting London and Paris. This innovative spirit has been part of our DNA from the very beginning. It’s a shared ethos among...

  • Head of Customer Research

    3 weeks ago

    Longford, Telford and Wrekin, United Kingdom British Airways Full time

    As the premier airline of the nation, we take immense pride in bridging Britain with the globe and vice versa. This has been our mission for over a century, dating back to the inception of the world's first international scheduled air service connecting London and Paris. This spirit of innovation has been integral to our identity since our establishment....

  • Product Management Excellence Principal Specialist

    4 weeks ago

    Longford, United Kingdom Amadeus Full time

    Job TitleProduct Management Excellence Principal SpecialistBusiness EnvironmentThe Airline Solutions Product Management team is looking for a Product Management Excellence Principal Specialist to contribute to the evolution and growth of our Product Management Excellence practice.In the ever-evolving landscape of our industry, a strong product management...

  • Product Management Excellence Principal Specialist

    13 hours ago

    Longford, Telford and Wrekin, United Kingdom Amadeus Full time

    About the RoleWe are seeking a highly skilled Product Management Excellence Principal Specialist to join our team at Amadeus. As a key member of our Product Management team, you will play a critical role in driving the evolution and growth of our Product Management Excellence practice.About the TeamOur Product Management team is responsible for developing...

  • Product Management Excellence Principal Specialist

    16 hours ago

    Longford, Telford and Wrekin, United Kingdom Amadeus Full time

    About the RoleWe are seeking a highly skilled Product Management Excellence Principal Specialist to join our team at Amadeus. As a key member of our Product Management team, you will play a critical role in driving the evolution and growth of our Product Management Excellence practice.About the TeamOur Product Management team is responsible for developing...

  • Business Intelligence Analyst

    4 days ago

    Longford, Telford and Wrekin, United Kingdom British Airways Full time

    About the Role:We are seeking a highly skilled and experienced Principal Research Consultant to join our Research & Insight team at British Airways. As a key member of our dynamic team, you will play a critical role in driving the customer agenda using compelling customer insight from a breadth of sources.Key Responsibilities:Provide customer insight from...

  • Customer Insight Strategist

    4 days ago

    Longford, Telford and Wrekin, United Kingdom British Airways Full time

    About the Role:We are seeking a highly skilled and experienced Principal Research Consultant to join our Research & Insight team at British Airways. As a key member of our dynamic team, you will play a critical role in driving the customer agenda using compelling customer insight from a breadth of sources.Key Responsibilities:Provide customer insight from...

  • Business Intelligence Analyst

    5 days ago

    Longford, Telford and Wrekin, United Kingdom British Airways Full time

    About the Role:We are seeking a highly skilled and experienced Principal Research Consultant to join our Research & Insight team at British Airways. As a key member of our dynamic team, you will play a critical role in driving the customer agenda using compelling customer insight from a breadth of sources.Key Responsibilities:Provide customer insight from...

  • Customer Insight Strategist

    5 days ago

    Longford, Telford and Wrekin, United Kingdom British Airways Full time

    About the Role:We are seeking a highly skilled and experienced Principal Research Consultant to join our Research & Insight team at British Airways. As a key member of our dynamic team, you will play a critical role in driving the customer agenda using compelling customer insight from a breadth of sources.Key Responsibilities:Provide customer insight from...

  • Senior Insight Consultant

    3 weeks ago

    Longford, Telford and Wrekin, United Kingdom British Airways Full time

    At British Airways, we take immense pride in connecting Britain with the world and vice versa. For over a century, we have pioneered international travel, starting with the first scheduled air service between London and Paris. This innovative spirit is ingrained in our culture, shared among our passengers, partners, and team members. Whether you are a...