Adviceline and Rapid Response Practitioner #974

Job summary

Dougie Mac are currently looking to recruit Adviceline and Rapid Response Practitioners who share our passion in providing excellent, personalised and compassionate care to patients and their families within our expanding community team.At Dougie Mac our vision is to be admired as a centre of excellence for palliative and end of life care. Our many different services provide patients, their families and carers, with physical, emotional, social, psychological and spiritual support, at home, or here at the Hospice.

Main duties of the job

The right candidate will possess excellent communication and organisational skills, a motivation for continual learning and sharing of knowledge, with the drive to ensure our patients receive the highest possible standard of care. You will work as part the Community Hub which provides support through the 24/7 advice line and rapid response service. This runs alongside 3 geographical community teams consisting of over 30 members of staff. You will be supported by a Team Leader, there will be opportunities to develop and grow your palliative care expertise and undertake funded degree or masters level study. If you would you like to be part of our friendly, supportive team delivering high standards of specialist palliative care, which endeavours to go the extra mile in supporting our patients and their families, then we would love to hear from you.This role will be full time although four days will be considered. Please read the job description (below) for further details.

About us

Dougie Mac is an open-culture organisation, underpinned by clear strategic aims, vision and values. By joining Dougie Mac, you will be part of a dedicated team of professionals who are committed to delivering person-led, responsive and cost effective services of the highest quality. Staff at Dougie Mac are well-motivated, with professional development pathways, and given opportunities to be reflective in their roles through supervision and reflective practice. Dougie Mac has been named the UKs Best Charity to Work For in the 2023 quarter 3 league table compiled by independent employee engagement specialists, Best Companies.The prestigious title was awarded by the Best Companies 2023 Accreditation which also gave Dougie Mac a three star rating the highest possible ranking meaning that the hospice is now classed as a World-Class Organisation to work for. The Hospice offers a competitive salary and benefits package, including a contributory pension scheme, generous holiday allowance, funded study, free parking, Paycare and much more.

Job description

Job responsibilities

Job Summary: This role is situated in the adviceline and rapid response component of the Community Hub. The post holder will work within a team led by the Community Hub Team Leader. The role requires you to be responsive when supporting with unplanned patient activity, which is generated through our 24/7 adviceline and wider community nurse team. At times there will be a requirement to conduct rapid interventions, which maybe over the telephone, face to face in the patients home or our outpatient facility. The purpose of the service is to provide specialist palliative advice and guidance to patients, their families and allied healthcare professionals to support with urgent matters, such as complex symptom management and guidance, spiritual, psychological and social issues, to support with a patients preferred wishes surrounding care and death and to avoid unnecessary hospital escalations. The role will allow the post holder the opportunity to undertake any required training and development, with structured supervision and support. Continued professional development is supported and encouraged. There will be funded opportunities to build on your academic portfolio. Our service functions 24 hours, 7 days a week and you will work as part of an established hospice clinical team, where we have a strong ethos of flexible working to suit the needs of our patients and families. Duties & Responsibilities: Leadership: will be able to demonstrate leadership through clinical expertise. Aiming to deliver high standards of person-centred care and using the underpinning philosophy of Specialist Palliative Care and the DMH. the skills and confidence to contribute to the delivery of specialist education and training to other professionals in a formal and informal setting. support from a mentor will contribute to the development and promotion of the CNS Hub service.4.Contribute to quantitative and qualitative data collection of the CNS Service. 5.Understand and utilise relevant clinical guidelines. professional responsibility for ensuring effective communication between all service providers across the care pathway. an initial period will actively participate in multi-professional meetings, acting as patient advocate and representing the CNS view. Clinical Services: work alongside your team to ensure the continued co-ordination of the content and delivery of the community patients care plans and ensure the quality and provision of nursing care of patients and their families. assess the needs of patients and their carers and identify their respective physical, psychological, social, cultural and spiritual needs work within a team framework, collaborating with colleagues and members of other disciplines use a reactive and sensitive approach with patients and families during times of unplanned activity and respond timely to their needs. conduct a triage assessment aligning a time frame for responsiveness assess peoples information needs and provide relevant information to meet those needs. ensure provision of appropriate nursing interventions and utilise clinical information appropriately. follow the hospice and Nursing & Midwifery Council (NMC) standards on Medicines Management. liaise and communicate professionally with colleagues from the members of the MDT. participate in Clinical Audit and research programme foster positive working relations with other healthcare professionals and lead by example a collective lead in clinical governance, initiating areas of audit to improve practice support colleagues, volunteers and students in managing bereavements, and provide support for distressed patients, bereaved relatives and visitorsDevelopment ensure personal compliance with hospice compulsory training requirements work alongside your team leader to set objectives for your development and achieve these keep abreast of advances in nursing practice and research and take responsibility for your personal continuous professional development and registration4.Through the ongoing professional development process, to plan your continuing professional and self-development, attending in-house study days and courses as appropriate lead in supervision, debriefing and reflective practice sessions lead and engage in new ways of working, such as the use of technology 7.Develop clinical, skills with a breadth and depth of knowledge to fulfil the Specialist role. across professional boundaries and develop a robust rationale for decision making and problem-solving.9.Influence the development of others through education and training.10.Develop and use clinical expertise, clinical acumen and creative reasoning to provide Specialist Palliative Care.11.Maintain and utilise advanced clinical skills necessary to carry out the role. support and supervision begin to develop the necessary skills to promote self-management, learning to prioritise and to work independently and as part of a team.

Person Specification

Qualifications

Essential

Registered Nurse or a Practitioner on the HCPC register Degree level study Advanced Communication Skills qualification or willingness to undertake

Desirable

Independent Prescribing Qualification Healthcare Assessment qualification Community Nursing experience / qualification

Experience

Essential

3 years post registration experience Proven experience and knowledge of palliative/terminal care

Desirable

Experience in triage Experience in research projects Experience of standard setting Experience in Audit Experience in formal teaching Evidence of a supportive role in advance planning and completion of the Respect document

Additional Criteria

Essential

Must demonstrate excellent interpersonal and communication skills Information & Technology skills Demonstrate clinical skills to provide support as needed Ability to take patient history and contribute towards treatment planning Awareness of palliative emergencies and know when to escalate these Leadership qualities Initiative Ability to motivate others Ability to liaise effectively with various disciplines Diplomacy Ability to prioritise Calm and Objective Ability to be receptive, responsive, and agile to changing situations Ability to integrate into existing established team Smart, well presented Flexible approach Teaching commitment Car owner/driver

Desirable

Demonstrate experience in items to consider when undertaking advance planning Knowledge of palliative medicine and symptom management A knowledge of community networking and services to support community patients

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