Rail Replacement Coordinator

1 month ago

Huddersfield, United Kingdom First Bus Full time

Job Title: Rail Replacement Coordinator (Operational, field-based, customer service role -

Salary: Competitive hourly rate + benefits

Hours : Varied shifts on an annualised 10hrs minimum contract - This is a casual contract

Location: Huddersfield

About the role

As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions. You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills.

If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you.

You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are largely at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours that suit you. For this reason, our Coordinators come from all walks of life and many choose to work for us, alongside other jobs.

Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.

What are we looking for?

You will have experience of working in the road or rail transport industry You'll be committed to providing a consistently excellent standard of customer service A great communicator who is enthusiastic and approachable Patient, reliable and calm when working under pressure Confident working as a team and independently and using your own initiative The flexibility to work a variety of shift times, including early mornings, evenings, late nights and weekends.

PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter.You must also have access to your own transportation and be located 10 miles from one of the key stations.

Rewards & Benefits

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass Cycle to work scheme 25 days' holiday + bank holidays Pension scheme and chance to buy discounted First Group shares Enhanced maternity / paternity pay Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

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