Customer Care Co-ordinator

7 months ago

South Wales, United Kingdom Barratt Developments Full time
What you'll be doing?

The Customer Care team make sure home buyers receive the very best care following their home buying experience.

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.

Reporting to either the Head of Customer Care/Customer Care Manager or Customer Care Office Manager, to support the Head of Customer Care in managing all customer-related issues through to resolution, by direct communications with our internal and external Customers. Along with coordinating the administration of the department to ensure it operates efficiently and effectively.

You will be expected to:

Ensure personal and team compliance with all relevant SHE policies and procedures, putting the safety of our teams as first priority Fully adhere to the BDW standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded in the Company’s iCARE IT system Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company’s stated Service Level Agreements Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner Utilise the IT system and associated reporting to manage resolution of defects and identify to the Head of Customer Care where performance is falling below expected levels Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently Provide administrative support for the Department, to include, handling and responding to all customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings Undertake post-completion satisfaction calls to customers Update weekly reports and distribute to relevant personnel promote and act in accordance with all Group values, systems, policies and procedures Carry out the other appropriate ad hoc duties as and when required What you'll need?

To be successful in the role, we are looking for:

Experience of working in a professional secretarial/administration role Previous experience in a demanding and fast paced customer service environment Excellent communication skills, both written and verbal Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills A strong team player, supportive of colleagues Assertive and tenacious individual, with an ability to influence others and be resilient to challenging Customer demands Self–discipline, with excellent time management skills and the ability to coordinate a number of priorities Ability to multi-task, and work efficiently and accurately under pressure A professional, assertive and pleasant manner in dealing with internal and external customers and contacts Our Company and Benefits We’ve been nationally recognised as a 5 star housebuilder since 2009 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

As part of working for Barratt Developments PLC and specifically for this role we offer:

Competitive Salary Competitive Bonus Scheme Private Medical Insurance – Single Cover 26 days holiday (increase by 1 day for every 3 years continuous service up to 29 days) Choice of Flexible Benefits Enhanced Family Friendly Policies

  • Contract Co-ordinator

    1 month ago

    Deeside, Wales, United Kingdom P&O Ferrymasters. Full time

    Contract Co-ordinator - Are you looking for a career in logistics? Can you develop good relationships with customers and suppliers? If so, P&O Ferrymasters are looking for a Contract Co-ordinator to join us in Shotton, Wales. Join our team if you're looking for a challenging and rewarding career!To be considered for an interview, please make sure your...

  • Project Co-Ordinator

    3 weeks ago

    South Hallsands, United Kingdom Wise Employment Full time

    Project Co-ordinator Totnes, Permanent, Full-Time, salary £29,000 per annum depending on experience with great company benefits offering a relaxed and flexible environment with a forward thinking, employee focused company mind-set, training and development.An excellent opportunity has arisen due to company growth for an experienced Project Co-ordinator...

  • Safeguarding Co-Ordinator

    6 days ago

    South Stoke, United Kingdom St Edward'S School Full time

    St Edward's Oxford is looking for a well-qualified and experienced safeguarding professional to play a key role as Safeguarding Co-ordinator. The Safeguarding Co-ordinator reports to the Director of Safeguarding and is responsible for managing the systems of safeguarding and for assisting the development of a proactive safeguarding culture for St Edward's...

  • Contract Co-ordinator

    1 month ago

    Shotton, Wales, Deeside, United Kingdom P&O Ferrymasters Full time

    As Contract Co-ordinator you will be responsible for supporting the Operations Supervisor to ensure the continuing day to day running of our customer’s contract. You will be part of a highly dedicated and professional team consisting of experienced Customer Service Representatives and transport experts to provide a high service level for our...

  • Care Co-ordinator- Elderly Care

    4 days ago

    sheffield, south yorkshire, United Kingdom Brook Street UK Full time

    Care Co-ordinator Elderly Care 550 hours per week. Sheffield £12.78 per hour increasing to £13.76 after the successful passing of probation Hours- 7am-2:45pm .Monday -Friday (need to be on call for emergencies, out of hours service, Monday through to Sunday on a rotational basis) Experience of using MS Word and Outlook and full licence with own vehicle....

  • Care Co-ordinator- Elderly Care

    1 week ago

    sheffield, south yorkshire, United Kingdom Brook Street UK Full time

    Care Co-ordinator Take the next step in your career now, scroll down to read the full role description and make your application. Elderly Care 550 hours per week. Sheffield £12.78 per hour increasing to £13.76 after the successful passing of probation Hours- 7am-2:45pm .Monday -Friday (need to be on call for emergencies, out of hours service,...

  • Wise Employment | Project Co-Ordinator

    2 days ago

    South Hallsands, United Kingdom Wise Employment Full time

    Project Co-ordinator Totnes, Permanent, Full-Time, salary £29,000 per annum depending on experience with great company benefits offering a relaxed and flexible environment with a forward thinking, employee focused company mind-set, training and development.An excellent opportunity has arisen due to company growth for an experienced Project Co-ordinator...

  • Educational Health Care Plan Writer/ Co-ordinators

    3 weeks ago

    Barnsley, South Yorkshire, United Kingdom Prospero Teaching Full time

    Prospero Teaching are looking for three people with a keen interest in SEND to work as Educational Health Care Plan Writer/ Co-ordinators in South Yorkshire in a Hybrid/Remote working role. CONTRACT/POSITION DETAILS Location - South Yorkshire Position - Educational Health Care Plan Writer/ Co-ordinators Start date - ASAP Duration / Likely Duration - Ongoing...

  • Activity Co-ordinator

    6 months ago

    South Glamorgan, United Kingdom Bupa Care Homes Full time

    Job Number: HEO00HM Heol Don Heol Don Cardiff Whitchurch CF14 2AU Location Status On site Salary Amount 10.95 **Job title: Activity Coordinator** **Location**:Heol Don Care Home,** **Heol Don, Whitchurch, Cardiff CF14 2AU** **Salary**:£10.95 per hour** **Contract**:Full time and part time, alternate weekends** **We make health happen** Here at Bupa...

  • Activities Co-Ordinator

    3 weeks ago

    South Cheriton, United Kingdom Hc One Full time

    In your role as an  Activities Co-ordinator  at HC-One, Kindness will be at the core of everything you do.It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes.Every single person who works here understands that our Residents are people just like them with their own stories to tell.By joining HC-One you'll have a...

  • Educational Health Care Plan Writer/ Co-ordinators

    1 month ago

    Barnsley, South Yorkshire, United Kingdom Prospero Teaching Full time

    Prospero Teaching are looking for three people with a keen interest in SEND to work as Educational Health Care Plan Writer/ Co-ordinators in South Yorkshire in a Hybrid/Remote working role. CONTRACT/POSITION DETAILS Location - South Yorkshire Position - Educational Health Care Plan Writer/ Co-ordinators Start date - ASAP Duration / Likely Duration -...

  • Nature Nurtures Programme Co-Ordinator

    3 weeks ago

    South Nutfield, United Kingdom Nfp People Full time

    Nature Nurtures Programme Co-ordinator We are looking for a Programme Co-ordinator to co-ordinate the Nature Nurtures project across Surrey Downs.We are looking for an enthusiastic person who enjoys taking part in outdoor activities such as gardening and walking.If you are passionate and committed to supporting people in their recovery journey, with previous...

  • Activities Co-ordinator

    6 months ago

    South Shields, United Kingdom Care UK Residential Care Services Full time

    Exciting opportunity to join our passionate team as an Activities Co-ordinator! 16 hours per week - £10.42 p/h plus excellent benefits!! - Some weekends may be required depending on activities rota_ If you have a passion for helping others to get the most out of life and some experience gained in a similar role, joining Care UK as a Lifestyle Coordinator...

  • Activities Co-ordinator

    7 months ago

    Newry (South Down Section), United Kingdom Healthcare Ireland Group Full time

    **Activities Co-ordinator/ Therapist** Are you a creative thinker and social butterfly? Do you have what it takes to be Activities Co-ordinator in our beautiful care home? **The Home** Braefield Court Residential Home a is registered service consisting of seven self contained ground floor apartments. Braefield Court supports adults with Learning...

  • Charity Co-Ordinator

    6 days ago

    South Stoke, United Kingdom The Pelvic Partnership Full time

    Are you a self-starter, passionate about supporting women during and after pregnancy? The Pelvic Partnership is looking for a self-employed co-ordinator based in Oxfordshire to work flexibly 10-12 hours each week to assist with the day-to-day running of our small, national charity. The Pelvic Partnership is a small, UK-wide charity based in Oxfordshire, with...

  • Activity co-ordinator

    1 month ago

    South West England, United Kingdom Cygnet Health Care Full time

    Job summary We are looking for a confident activities coordinator with a passion for delivering outstanding care.Youll be working hours a week which will be days only, making a positive difference to the lives of the people in our care at Cygnet Kewstoke. Main duties of the job At Cygnet, we support our people to grow their careers, gain new...

  • Co-Op | Customer Team Member | Ilminster

    3 weeks ago

    South Cheriton, United Kingdom Co-Op Full time

    Closing date: 27-11-2024 Customer Team Member Location: The Square, Cornhill, Illminster, TA19 0AH Pay: £12.00 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview  Full, paid...

  • Co-Op | Customer Team Leader | Ilminster

    3 weeks ago

    South Cheriton, United Kingdom Co-Op Full time

    Closing date: 29-11-2024 Customer Team Leader   Location: The Square, Cornhill, Illminster, TA19 0AH Pay: £13.32 per hour Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview  Full, paid...

  • Co-Op | Customer Team Member | Yeovil

    3 weeks ago

    South Cheriton, United Kingdom Co-Op Full time

    Closing date: 02-12-2024 Customer Team Member Location: 72 Stilby Road, Westfield, Yeovil, BA21 3EG Pay: £12.00 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.This role...

  • Health Care Assistant

    2 weeks ago

    South Cheriton, United Kingdom Ambience Care Full time

    Key Tasks * Provide personal care such as washing, bathing, dressing, feeding and toileting assistance to the Service Users and will undertake manual handling duties as required.* Access and update confidential records using a computer.Maintain necessary records such as Service Users care plans, and contribute to reviews of customers' needs as directed.*...