Used Car Manager

1 month ago

Basingstoke, United Kingdom Harwoods Ltd Full time

JOB PURPOSE

 

The role of the Used Car Manager is to:

è Lead and drive Used car performance through management of staff and OEM/Site KPI’s. In this role you will lead the used car team giving staff and clients guidance and direction with all matters Used car orientated. You will need to motivate the team to create a client first approach whilst carefully managing Stock , ensuring compliance and working to achieve and exceed manufacturer requirements and profitability.

Sales

GSM

Direct Reports:

TM’s

KEY RESPONSIBILITIES

è Review JLR communications and action appropriately with the team.

è Manage the Harwoods journey sales process and ensure clients are updated while ensuring vehicle ordering is prompt and up to date.

è Support client journey through dealing with the Used car sales process and provide aftersales support.

è Support the admin functions to ensure Due diligence is completed.

è Work with the exec team to provide training and coaching on Used vehicles.

è Manage Used car stock by maintaining and purchasing used cars from various approved sources and ensure PPU and financial performance in the department.

è Ensure all Used car processes are up to date and imbedded.

è Ensure the retail centre Used car display physical and digital meets brand standards.

è To work with and support when required the TM team to drive profitability utilising P360 , salesforce, Pinnacle and JLR data to drive performance and create opportunity and sell new vehicles.

è To assist with Client concerns and support HOB in maintaining high client satisfaction in line with JLE expectations.

è Manage the team and conduct one to ones , activity reviews and any actions required from these measures

è Support Admin / SPS and additional roles to enhance and support the sales department.

Skills & Requirements

è Ability to motivate and manage a team.

è Excel skills required.

è Well presented and clear communicator.

è Time efficient and organised.

è Knowledge of JLR range.

Experience

Desirable

è 3 years sales experience minimum.

è A years experience in leading a high performing team.


The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

We operate across 6 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

We demand the best for our colleagues and our customers and look forward to your application at style="color: rgb(0, 0, 0);">  

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