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Service Centre Technician

2 months ago

Dronfield, United Kingdom AMETEK Full time

AMETEK Land, headquartered in Dronfield, UK is a business element of AMETEK’s Electronic Instruments Group, a leader in advanced instruments for the aerospace, power, process, and industrial markets. AMETEK, Inc. is a $5 billion, global manufacturer of electronic instruments and electromechanical devices with 17,000 employees, 150 operating locations and a global network of sales, service and support locations in 30 countries around the world.

Job purpose

The main purpose of this role is to carry out a repair service function operating within the production department in compliance with ISO9001 accreditation. Deliver a cost-effective repair service in line with customer service and quality expectations. Provide timely support to our internal and external customers.

Key responsibilities and accountabilities:

Day to day repair function consisting of assessment, service/repair, fault finding and calibration. Create the quality feedback loop between the service centre and the quality department. To report non-conforming material and submit improvement change requests. Provide timely after-sales support to all internal and external customers in line with the agreed expectations of the business. Ensure all third-party approvals are compliant for the department. Maintain the working standards in line with operational organisation and the 5S policies. Ensure that all relevant health & safety policies and procedures are observed. Perform other duties and tasks as required by the business.

Key Competencies:

Repair & Calibration: Apply Engineering knowledge to achieve the required output. Initiative: Taking ownership of own work, doing what is needed without being asked, following through. Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and supportive, making it as easy as possible on the customer. Continuous Improvement: Seeks opportunities to improve process, procedures, that will improve individual and company performance, cost savings, health and safety improvements. Communication: Ability to effectively communicate and demonstrate understanding of what has been communicated.

Experience, Professional Qualifications and Personal Requirements:

Candidates will ideally have experience in a Production & Test Environment. Lean manufacturing knowledge/awareness Level 3 NVQ/BTEC Minimum or relevant equivalent experience Knowledge and experience of Microsoft Office applications

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