Client Operations Manager
Found in: Talent UK C2 - 2 weeks ago
Job Purpose
JOB PURPOSE
This role is an exciting opportunity to join the BPP Commercial team as Client Operations Manager across all Accounts (primarily Accountancy and Financial Services qualifications) for our managed clients.
What you’ll be doing
As a Client Operations Manager, ensuring services align with contracts and agreed Service Level Agreements (SLAs) within designated accounts is integral to your role. This includes collaborating with Relationship Managers and clients' training managers to plan and identify student volumes and course requirements, conducting regular service and operations reviews, addressing client and student queries promptly, coordinating reporting and feedback and continuously improving service quality. You'll also be responsible for building strong client relationships, managing governance, and ensuring SLAs/KPIs are met.
You will be managing a Client Service Team, which involves supervising Assistant Client Operations Managers and Client Services Executives, conducting performance conversations, ensuring efficient administration, computer-based examinations, course bookings, reporting and apprenticeship operations.
Job Background
What we’re looking for
Ability to manage complex service activity in a client/customer facing role Management/supervisory level experience Experience of managing KPIs and SLAs in a commercial environment High level of organisational skills, including ability to manage complex activities to tight deadlines Excellent communication skills: verbal and written Excellent planning skills: able to create high level & detailed plans Excellent negotiating skills Experience of managing client and internal stakeholder relationships Ability to analyse data and communicate key information Proven track record of managing change, both personally and supporting others Proactive and professional attitude to work Good working knowledge of Microsoft OfficeDesirable Skills
Experience within the education/training sector
Key Responsibilities:
Please see job description for the full job responsibilities
Department
Client Services - Client Relationship
Vacancy location
Location
UK, North West, Manchester St James's
Candidate criteria
Candidate Criteria
What we're looking for
• Ability to manage complex service activity in a client/customer facing role
• Management/supervisory level experience
• Experience of managing KPIs and SLAs in a commercial environment
• High level of organisational skills, including ability to manage complex activities to tight deadlines
• Excellent communication skills: verbal and written
• Excellent planning skills: able to create high level & detailed plans
• Excellent negotiating skills
• Experience of managing client and internal stakeholder relationships
• Ability to analyse data and communicate key information
• Proven track record of managing change, both personally and supporting others
• Proactive and professional attitude to work
• Good working knowledge of Microsoft Office
Desirable Skills
• Experience within the education/training sector would be preferred but not essential
-
Freight Business Development Manager
1 week ago
Manchester, United Kingdom O.T. Client Services Full timeFreight - Retained – Confidential – Hybrid Our client is engaged with a global Logistics company in search of a Freight Business Development Manager. As Freight Business Development Manager your primary responsibility will be to lead the expansion and growth of the Company’s freight business. This role involves identifying business opportunities,...
-
Director, Client Service Manager
Found in: Talent UK C2 - 2 weeks ago
Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full timeDirector, Client Service Manager Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of...
-
Client Executive
4 days ago
Manchester, United Kingdom Aimee Willow Connex Full time**The role** **Summary**: Client Executive role is a key position in the Operations Team. Completing a variety of customer and risk focussed tasks, responsibilities include the primary day to day contact for a portfolio of comapny asset-based lending clients, providing excellentcustomer service allied with risk management skills. The role requires strong...
-
Client Account Manager
2 weeks ago
Manchester, United Kingdom DSV ROAD LIMITED Full timeCompany description: DSV - Global transport and logistics DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a varietyof supporting roles. If you have drive and...
-
Partner Managers and Client Relations
Found in: Talent UK C2 - 2 weeks ago
Manchester, United Kingdom Arrow Global Group Full timeOur Partner Management team work closely with our external suppliers and trusted Partners to ensure our customers are treated in line with our high standards and that business objectives are achieved. The Client Relations team convey to creditors the high quality of service that our internal and outsourced solutions offer. Our teams works with high street...
-
Director, Client Service Manager
2 weeks ago
Manchester, United Kingdom BNY Mellon Full timeOverview Director, Client Service Manager Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of...
-
Director, Client Service Manager
Found in: Talent UK 2A C2 - 3 weeks ago
Manchester, United Kingdom BNY MELLON Full timeDirector, Client Service ManagerBring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks"...
-
Operations Manager
Found in: beBee S GB - 2 weeks ago
Manchester, United Kingdom Jobsworth Recruitment Solutions LTD Full timeJob Title: Operations Manager Location: Manchester Hours: 8-5 Mon-Fri (40 hours) Salary: £30 to £40K dependant on experience + Pension + Car Allowance/Company Vehicle Candidates must have Roofing Management Experience and hold minimum Gold CSCS Card to be considered for this role. We are currently looking for an Operations Manager for a leading...
-
Operations Manager
Found in: Whatjobs ES C2 - 7 days ago
Manchester, United Kingdom Jobsworth Recruitment Solutions LTD Full timeJob Title: Operations ManagerLocation: ManchesterHours: 8-5 Mon-Fri (40 hours)Salary: £30 to £40K dependant on experience + Pension + Car Allowance/Company VehicleCandidates must have Roofing Management Experience and hold minimum Gold CSCS Card to be considered for this role.We are currently looking for an Operations Manager for a leading national...
-
Client Services Manager
Found in: Talent UK C2 - 2 weeks ago
Manchester, United Kingdom Kennedys Full timeKennedys is looking for a Client Services Manager to join the Kennedys Client Services team which is part of the BD & Marketing Department and also reports into the Kennedys Liability Defence Partners. The successful candidate will be responsible for supporting Client Relationship Partners and others in managing the quality and performance of a select...
-
Operations Manager
1 week ago
Manchester, United Kingdom Energy Jobline CVL Full timeJob Title: Operations Manager Location: Manchester Hours: 8-5 Mon-Fri (40 hours)Salary: £30 to £40K dependant on experience + Pension + Car Allowance/Company Vehicle Candidates must have Roofing Management Experience and hold minimum Gold CSCS Card to be considered for this role. We are currently looking for an Operations Manager for a leading commercial...
-
Client Manager
Found in: Jooble UK C2 - 3 weeks ago
Oldham, Greater Manchester, United Kingdom WeDo Business Services Full timeDue to continuous expansion, WeDo Finance Ltd are looking to add a Client Manager based at our Oldham office. WeDo offer a thriving, fun and friendly working environment with plenty of opportunity for career progression within the business. We love nothing more than supporting our employees to grow and flourish! Key Responsibilities will include:...
-
Client Manager
3 weeks ago
Oldham, Greater Manchester, United Kingdom WeDo Business Services Full timeDue to continuous expansion, WeDo Finance Ltd are looking to add a Client Manager based at our Oldham office. WeDo offer a thriving, fun and friendly working environment with plenty of opportunity for career progression within the business. We love nothing more than supporting our employees to grow and flourish! Key Responsibilities will include:...
-
Client Manager
1 week ago
Oldham, Greater Manchester, United Kingdom WeDo Business Services Full timeJob Description Due to continuous expansion, WeDo Finance Ltd are looking to add a Client Manager based at our Oldham office. WeDo offer a thriving, fun and friendly working environment with plenty of opportunity for career progression within the business. We love nothing more than supporting our employees to grow and flourish! Key Responsibilities...
-
Regional Operations Manager
6 days ago
Manchester, United Kingdom Tonic Talent Ltd Full timeMulti-site / Regional Operations Manager - £55,000 plus 30% bonus plus car allowance - Manchester - Fast casual, food-led venues which are seriously high volume - The sites are busy and really fast-paced, the successful multi-site operations manager will relish this and will know how to develop teams and really get the best from their people - Our client is...
-
Client Account Manager
2 days ago
Manchester, United Kingdom Ticketmaster Full time**Location**: Stoke-on-Trent, London or Manchester **Division**:Ticketmaster Sport **Line Manager**: Head of Client Account Management **Contract Type**: Permanent, 40 hours per week **THE JOB** The Client Account Manager will provide pro-active, customer and business focused Client Account Management across the Ticketmaster Sport client base, whilst...
-
Client Administrator
3 weeks ago
Manchester, United Kingdom Nelson Scott Full timeJob Description To provide full administrative support to Financial Planners and /or Investment Managers, ensuring client satisfaction through direct contact with clients, and other operational colleagues, while adhering to regulatory standards. To work closely with the aligned Financial Planners and/or Investment Managers to deliver excellent client...
-
Lead Manager, Client Processing
4 days ago
Manchester, United Kingdom eFinancialCareers Full time**Overview**: - Manages a small to medium Client Processing team that handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution. - Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks through other managers or...
-
Customer Service Assistant
3 weeks ago
Manchester, United Kingdom DMG Client Solutions Ltd Full time**Customer service advisor position - Immediate start availability.** - Are you a highly motivated individual sick of dead-end job roles with no career progression?_ - Do you want to get rid of the unsociable shifts and want to work within a fun vibrant team?_ - Have you got what it takes to communicate effectively with customers on a day-to-day basis?_ We...
-
Sales Assistant/customer Service
11 hours ago
Manchester, United Kingdom DMG Client Solutions Ltd Full time**The Customer Service Advisor position - Immediate start availability.** We have a fantastic opportunity for a Customer Service Advisor to become a part of our Sales team in Manchester. This is an exciting opportunity for confident and motivated individuals looking to progress within the sales and customer service industry. While experience is...