Team Leader

3 weeks ago

Slough, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time

Job summary

An opportunity has arisen within South Central Ambulance Service (SCAS) for a Team Leader within our Patient Transport Service (PTS). This role will be based in Wexham Resource Centre

Our Patient Transport Service is a pivotal role within SCAS, providing a safe and efficient transport of patients to and from healthcare settings and their home.

As a Team Leader you will be responsible for the day-to-day supervision and management of a team of Ambulance Care Assistants (ACAs) that work on the Patient Transport Service. This will involve the management of personnel, monitoring performance management, sickness and annual leave following relevant HR Policies and Procedures. You will be familiar with and adhere to service plans policies, procedures and Key Performance Indicators (KPIs)

In addition, you will need to resolve any localised fleet issues and maintain stations in prepared readiness and for auditing.

Main duties of the job

The post holders will provide leadership and management direction to the operational teams of ACAs. You will work closely with the Senior Operations Manager to ensure that service delivery maintains the standards required as per our contractual arrangements and Service Level Agreements.

The successful candidate will be an ambassador for the Trust, and in particular PTS, assisting in the development of close working relationships with our users.

About us

Benefits we offer:

Full training and support when you join and ongoing throughout your employment with us. Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time). Enrolment into the NHS Pension Scheme. Access to continual professional development and opportunities within SCAS and the NHS. Occupational Health support along with an Employee Assistance Programme. NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing. Staff networking and support groups.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

In SCAS, we know that colleagues who are cared for and valued are enabled to provide the right care, first time, every time. That is why we strive to foster a culture that balances fairness, compassion, learning and accountability; a 'just and learning culture'.

Job description

Job responsibilities

The successful candidate will possess:

Excellent listening skills Problem solving and decision-making skills Ability to manage and lead a team Ability to prioritise own workload

Please see the job description and person specification for further details.

Please state in your supporting statement how you meet the criteria outlined in the attached person specification.

Person Specification

Qualifications and Training

Essential

Business administration and/or Management or qualification to level 4 or proven equivalent people management experience (must be willing to attain relevant qualification if not held). Full UK manual Driving Licence - to C1 category (must have at least provisional C1 at point of application and be willing to complete full C1) Full UK manual Driving Licence with no more than 3 points for speeding (any offence relating to drink/drugs on the licence will be rejected)

Desirable

Computer qualification Supervisory experience in a Customer Care/Patient setting

Knowledge and Experience

Essential

Experience of Patient or Customer/Client Care Experience of working in a team environment Experience of Leadership

Desirable

Knowledge of the NHS Knowledge of NHS Patient Transport Operations Previous experience of Ambulance Care Assistant Role Previous patient facing experience in a professional caring capacity

Skills and Aptitudes

Essential

Excellent Communication skills: Aurally, Written and Oral.

Physical Requirements

Essential

Physically fit to undertake all aspects of a patient facing role including the ability to use all aspects of patient moving equipment

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