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Inpatient Coordinator
3 months ago
Job summary
The Lindo Wing is a busy and clinically diverse private patients unit, with outpatient consulting rooms, surgical and maternity wards and dedicated operating theatres.
We have a well-established team who undertake the essential work to underpin all clinical inpatient activity of private patients throughout the Trust, assisted by Compucare financial software.
The post holder will work as a member of the administrative team and their duties will involve booking and tracking inpatient admissions, liaising with our nursing and theatre team, keeping track of financial cover and meeting with the general public and professional staff from a wide variety of specialties. This role will require a flexible and professional approach to your work.
We are looking for a fantastic communicator with excellent customer care skills who is able to work effectively as part of a team as well as on their own initiative. Previous experience in a busy healthcare setting would be an advantage but not essential.
You would also be expected to provide occasional cover on our other two private units at the Charring Cross and Hammersmith Hospitals when necessary.
Main duties of the job
To welcome patients, consultant medical staff, visitors and all other members of staff to the Lindo Wing as part of Imperial Private Healthcare. To co-ordinate all inpatient admissions, ensuring that tests and investigations relating to the admissions are arranged as required, with the aim of maximising both bed occupancy and income for the Trust. This is inclusive of liaison with medical and nursing staff to ensure appropriate room allocation. To liaise closely with the theatre manager for Imperial private healthcare at the Lindo wing to agree all private operations, ensuring that these are efficiently organised and that any prosthesis or other pieces of equipment are ordered in a timely manner. To ensure that any private theatre sessions not being used are escalated to the service manager within a 48 hour period. To be able to provide daily admission paperwork to senior managers as requested.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
Evidence of good general education, GCSE or equivalent in English and Maths
Experience
Essential
Experience of bed management. Theatre scheduling or similar. Working with the public in a similar healthcare setting Excellent communication skills
Desirable
Knowledge & understanding of medical terminology
Skills/Knowledge/ Abilities
Essential
Well organised, calm and ability to work on own initiative. Assertive, logical and flexible.
Desirable
Knowledge of Compucare and Cerner