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Salford, United Kingdom NHS Professionals Full time**Job Title**: Ward Clerk **Trust Location**: Northern Care Alliance NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then the Northern Care Alliance NHS Foundation Trust would love to hear from you **About the Trust** The Northern Care Alliance is an NHS Foundation...
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Medical Secretary
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Ward Clerk
3 months ago
Job summary
We are looking for an enthusiastic and committed Ward Clerk to provide efficient clerical support on Hyper Acute Stroke Unit at Salford Royal Hospital.
The post is 24 hours per week, working 4 days over a 5 days period (Monday to Friday). Start/finish times are negotiable, however the start time will be after 12pm, due to the needs of the service.
The role will provide an exciting challenge to the successful candidate.
Ward Clerks provide administrative support and act as the unit receptionist to the ward. This includes answering telephone calls, updating confidential patient data, making follow up appointments, arranging hospital transport, liaising with medical secretaries, admitting and discharging patient on electronic systems, ordering and maintaining stationery stocks.
Main duties of the job
Your role will invole acting as Ward Receptionist and greeting patients and visitors, including those with communication difficulties, on arrival to the ward in accordance with Trust standards and expectations.
You will ensure that all visitors are dealt with efficiently and given information packs and/or leaflets where applicable.
You will receive messages in person, by telephone, e-mail or letter and respond appropriately and ensure that patients' notes and other documentation are prepared and managed confidentially.
You will take responsibility for accurate data entry and retrieval via computer, for , patient centre, case note tracking, and other systems, and ensure that discharged patient notes are returned promptly to appropriate secretaries or medical records department, including case note tracking.
You will arrange follow-up appointments if required, ensure that patient admission documentation is maintained appropriately and that a record is kept of clinical activity.
You will be responsible for reporting broken or faulty equipment and furnishings within the ward/department. Checking stationery levels for the ward.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:
Person Specification
Qualifications
Essential
Good general education including numeracy and literacy skills Computer literate
Desirable
NVQ 2 Business Administration NVQ Customer Care Level 1/2
Knowledge, Training & Experience
Essential
Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies Ability to demonstrate the use of information systems, MS Word, Excel, databases and patient administration systems Ability to work without supervision Demonstrate an understanding of the importance of confidentiality and the Data Protection Act
Desirable
Working knowledge of Trusts current information systems Previous NHS experience
Skills & Abilities
Essential
Good, accurate keyboard skills Confident in communication with people at all levels