General Manager

4 months ago

Sherfield on Loddon, United Kingdom Get Golfing CIO Full time

Get Golfing CIO, a sports charity organisation that supports struggling English golf facilities, is seeking a highly motivated and experienced General Manager for one of its largest venues. Sherfield Oaks is a busy 36 hole venue with a recently renovated clubhouse.

As the General Manager, you will be responsible for overseeing all aspects of the venue's sales and operations to ensure a high-quality experience. You will lead a dedicated team and work closely with head office to drive revenue, maintain , and provide exceptional customer service. This is an exciting opportunity to make a significant impact and contribute to the success of Sherfield Oaks and change the perception of the industry.

Responsibilities

  • Oversee all operational and financial aspects of the venue to meet revenue and profitability targets.
  • Lead and motivate a team of staff, ensuring high-quality service and customer satisfaction.
  • Develop and implement marketing strategies to attract new members and increase visitor numbers.
  • Maintain and improve course conditions to deliver an exceptional golfing experience.
  • Build on the current functions and events performance to offer an outstanding experience.
  • Manage budgets and financial performance, including cost control and revenue maximisation.
  • Build strong relationships with our customers and suppliers to drive loyalty and repeat business.
  • Ensure compliance with all health and safety regulations and venue policies.

Requirements

  • Proven experience as a General Manager or similar leadership role in the golf or hospitality industry.
  • Strong knowledge and passion for golf, including golf course management.
  • Excellent leadership and team management skills.
  • Strong business acumen and financial management skills.
  • Exceptional customer service and interpersonal skills.
  • Excellent communication and negotiation skills.
  • Ability to work independently and make effective decisions.
  • Flexible schedule with the ability to work evenings, weekends, and holidays as needed.

Benefits

In return we offer...

  • Flexible working hours.
  • Full induction and training provided.
  • Continuous professional development in a fast-growing company.
  • 50% off our food menu and other fantastic discounts.
  • Complimentary use of Golf Course within Get Golfing community. 
  • Good renumeration package.

Onboarding

The successful candidate will be supported through a comprehensive “hands on” training and development programme led by a very experienced team with decades of knowledge within the golf sector. 

Familiarisation   

  • Meet the Head Office team
  • Visit relevant local Get Golfing venues
  • Time with core senior managers across multiple venues

Learning Our Basics 

  • Tills, stock control, relationship with other systems
  • Tee sheets and the story behind the tee sheet
  • Membership Structure and their relations
  • Introduction to Hubspot 

 

Our Culture 

  • “The answer is yes, now what is the question”
  • Building relationships
  • Venue Presentation
  • Course Presentation
  • Starter Training
  • Marshall Training
  • Front of House Training

 

Sales Training   

  • Hubspot CRM advanced
  • Sales training lead handling
  • Sponsorships and partnerships 

Golf Check In  

  • Customer Identity – who are they and what’s their journey
  • Developing the customer narrative
  • Understanding a tee sheet and the stories behind it
  • Check in processes
  • Understanding products and margins

 

Hosting 

  • Competitions
  • Society Days
  • Charity Events
  • Non Golf Functions

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