Operations Team Leader

4 weeks ago

Cardiff, United Kingdom Liberty Full time
Responsibilities for this Operations Team Leader will include:

Manage contract requirements of jobs

Manage and develop a team of Works Coordinators to meet service delivery demands, expectations and timescales

Manage any escalated calls providing efficient and flexible response to operational issues

Identify work streams and prioritise workload to ensure work is completed within contractual agreements

Support management of all business areas by providing analysis and reporting information

Maintain accurate and effective files/ records, including use of computerised systems

Attend meetings

Provide information and attend resource meetings with Managers to ensure correct staffing levels are achieved

Ensure processes and procedures are in place, ensuring administrative and planning responsibilities are in order to support the delivery of the support required

What we are looking for in our ideal Operations Team Leader:

Previous management experience and valid driver’s license, evidence of continual professional development. High level of IT skills, including Microsoft Office and a full range of administration skills. Experience of operating a computerised data base system and ability to work to deadlines and prioritise work effectively. Have a good understanding of Health and Safety in the workplace and experience of reporting and presentations

We offer a range of benefits for a rewarding career including though not limited to:

Pension scheme 25 days Annual Leave, plus Bank Holidays Cycle to Work scheme Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher YuLife, includes: Life Insurance/Death in service benefit – 2x annual salary value Smart Health (including round the clock access to 24/7 UK-based GPs) Best Doctors to provide a second opinion on complex cases or diagnosis Mental Health Support, 4-6 sessions with a psychologist or psychotherapist Online Health Check Nutrition consultations Online fitness program YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor Free will writing Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards. Exclusive membership and wellbeing product discounts Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes: Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans Discounted gym membership Savings on cinema tickets, travel, holidays & retail

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