Administration Clerk

2 weeks ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time
Job overview

We are recruiting for an Administration Clerk - Urology who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

To provide efficient administrative support in all aspects of the department’s work as directed by the Lead Urology Nurse Practitioner. (UNP)

This includes accurate data input of referral letters onto Lorenzo, booking of patients and to be responsive to patient enquiries. To be able to prioritise own workload and independently using initiative and deal with frequent interruptions. The post holder is expected to self-manage their workload and ensure their work is completed to a high standard and to designated deadlines.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

The main responsibilities of the Administration Clerk will be:
Book outpatient clinics, ensuring maximum utilisation of capacity (filling cancellation slots as necessary) in accordance with the agreed speciality, consultant and clinic protocols.

Book outpatient appointments on Lorenzo. Provide the UNP’s with the vetted referral letter to support the patient’s clinic attendance.

Add patients to outpatient follow-up waiting lists.

Track all medical records into and out of the department.

Complete referrals to external health care professional’s i.e Adult Bladder and Bowel Service, District nurses, with support from UNP team.

Ensure hospital records are requested for the patient’s appointment; inform medical records of late additions to clinic lists. Locate and retrieve notes within the department areas i.e. ward 7b and clinical coding.

General office administration to include; opening and distributing post, emails, photocopying, and other duties as required by UNP’s.

Uphold the values and be proud to be part of the Trust. Promote and maintain good practice ensuring a friendly working environment.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specificationQualificationsEssential criteria
  • Grade C (GCSE) in maths, science and English
  • Basic numeracy and literacy skills
  • Able to undertake certain units of NVQ Level 2 and complete in 1 year
Desirable criteria
  • NVQ level 2
Previous ExperienceEssential criteria
  • Good team player
  • Accurate worker
  • Working with customers
Desirable criteria
  • Experience of training others
SkillsEssential criteria
  • Reliable accurate team worker
  • Able to undertake simple word processing
  • Maintains confidentiality
  • Achieves objectives in timescale set
  • Able to organise self
  • Customer Service Skills
  • Good verbal communication skills

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

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