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Security & Cleaning Manager

3 months ago

Warwick, United Kingdom OCS Group Full time

Ensure that the Contract is run within its contractual obligations and is performing to the required levels of quality and service at all times; all work is carried out in full compliance with all Health, Safety & Environmental regulations. To lead the teams to efficiently deliver Security & Cleaning services, whilst driving a culture of continuous improvement and thereby ensuring that the client is receiving the best value for money, for the services they require. To foster a true partnership philosophy with both the client and team members. Provide leadership and direction, to assure that the company standards and policies are followed and maintained.

You will be working Monday to Friday, with occasional weekends, 09:00 to 17:00, 40 hours per week, on a permanent, full-time basis.

Responsibilities:

Responsible for all day-to-day aspects relating to the supervision of the Security & Cleaning services within the contract specification to the agreed performance delivering the service in line with the KPI’s set by the client and OCS policies Act as a role model for people management processes, ensuring they are followed to clarify objectives, actively manage performance and develop skills. Ensures areas of responsibilities follow Company’s processes at all times. Control and issuing of cleaning materials, ensuring stock rotation and safety in storage.Order cleaning materials as required Develop effective relationships with client ensuring their satisfaction with service delivery and meet regularly with your Regional Manager. To assist in the development of business initiatives including contract renewal strategy, contract management plan and customer improvement plan. To lead excellent communications throughout the contract and to champion the motivation for all staff. Being prepared to undertake any such duties, which may be necessary to ensure the successful operation of the contract and the good name of the Company. Plan staff rotas’ for both the Security & Cleaning teams and manage staff hours worked, sickness and annual leave - report data to Regional Manager on a monthly basis, or as required. To recruit, develop and retain staff to deliver services in the most efficient and effective manner. Provides leadership and demonstrates role model behaviours in leading and motivating his/her team. To set objectives for direct reports and review regularly. Ensure same approach and mechanisms for all staff across the contract. Ensures effective performance management is applied - developing staff with potential through deploying training matrices and completing on time appraisals, addressing poor performance issues to resolution through company policies and procedures. Provide efficient and effective delivery of Security & Cleaning services by driving optimised productivity and labour deployment. Interrogate in conjunction with the RM, the monthly KPI report to evaluate and establish whether we are fulfilling our contractual obligations. Resolve significant contractual issues across the contract, acting to identify and mitigate actual and / or potential problems. Comply with all Company and Client policies and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire, SIA and COSHH. This will include your awareness of any specific hazards in your workplace. Follow client / company guidelines with regards to the identification and re-porting of health and safety hazards Attend all training courses as required Fulfil reasonable tasks or requests from senior management. Work alongside the Regional Manager to provide a seamless service to the client. Responsible for fulfilling staffing levels to the client specification. Security & Cleaning budget control and identifying training needs and replacement uniform / PPE To ensure all work is carried out in a safe, proper and thorough manner taking into account Health and Safety legislation, OCS policies and procedures, risk assessments and method statements Maintain confidentiality in all aspects of client and staff information.

Skills and Experience:

Experience of working and building partnerships with clients Management experience or different work streams and work loads IOSH trained desirable Knowledge of COSHH Minimum SIA non-front-line licence if not obtained will be provided Articulate and has the ability to communicate effectively with the clients and the IFM teams Organised individual who can demonstrate a record of planning and managing workflows Able to demonstrate an understanding of high-quality service delivery and their impact on this The ability to be agile and flexible to meet the needs and demands of the role Excellent time management organisation and focus on ability to prioritise and multitask with clear ability to focus on detail

Personal Attributes:

Self-motivation:  with the desire to achieve above and beyond expectations, this should come from their passion and pride to become better, to motivate and influence the people around them

Standards: the ability to hold themselves and the team / people around them to a world class standard

Optimism & Positivity : face challenges with energy and positivity

Accountability : accept responsibility for the outcomes expected of them, both good and developmental

Engaged: able to focus their attention on the task at hand without being distracted

Integrity : Have strong moral values, sincerity and honesty to allow others to clearly identify with them

Respectful : Enticing a deep sense of admiration and loyalty in the team / people around them

Loyalty: demonstrate firm, constant support to the team / people around them

Emotional intelligence & control : The ability to understand and manage their own emotions, and those of the team / people around them.The ability to stay calm, assess themselves and make adjustments

Empowerment: entrusting others to make good decisions, giving them the tools and processes to make those choices effective and productive.