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Community Receptionist

3 months ago


Hornchurch, United Kingdom NELFT NHS Foundation Trust Full time

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

Our Support Services Team in Havering are looking to recruit 2 full time Receptionists;

Mon - Fri 9am - 5pm The role is for someone who is able to work on a busy reception, with the ability to stay calm and be able to multi-task. You may be required to cover sites across Havering .

The post holder will have previous experience of working in the provision of excellent customer care including the maintenance of records with experience of working in an NHS environment desirable.

You should have well-developed communication skills with a range of people and be able to provide an initial response to patients and other agencies queries, concerns and sign post/direct as appropriate

We ask that you can prioritise your workload, be a team player, able to use your own initiative and meet deadlines.

This post is a permanent Band 3 position.

Main duties of the job

First point of contact for patients, staff and contractors who access the building

Answer incoming calls within an accepted time frame

Liaison with the Clinical team to ensure the patient journey is as smooth as possible.

Move to the other sites across Havering to cover for annual leave, training, supervision or sickness.

Working for our organisation

Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.


Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement – London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735 per annum pro rata).

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system

Detailed job description and main responsibilities

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please see the attached job description and person specification for further details on this vacancy.

Person specification

Qualifications

Essential criteria

NVQ 3 or equivalent standard of literacy and numeracy GCSE's NVQ3 or equivalent experience

Experience

Essential criteria

Experienced organiser, skilled administrator with ability to work within specified time frames Experience of working in an administrative capacity for at least three years

Desirable criteria

Previous NHS Experience

Knowledge

Essential criteria

Working experience of Fire Safety procedures Intermediate knowledge of Microsoft Office software packages, outlook/excel/word understanding of confidentiality and the data protection act

Desirable criteria

Fire Warden Training Experience of RIO

Skills

Essential criteria

Basic awareness of IT and IT Skills Ability to maintain filing systems Able to maintain confidentiality and handle sensitive information discreetly Evidence to work on own initiative and prioritise own workload Evidence of ability to communicate effectively with a range of different people and situations

Other

Essential criteria

To be aware and demonstrate Trust Values To be able to travel effectively throughout the Trust Commitment towards own personal and professional development Flexible approach to work (shift patterns and cross site working) Assertive and efficient in dealing with people at all levels, in person writing and by phone

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.