Assistant Service Manager

1 week ago

Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

Job summary

The post holder is responsible for the effective coordination of specific projects and service developments within Ophthalmology Services and Outpatient Space.

This will include ensuring that all financial and operational activity and information objectives are achieved within agreed deadlines together with effective day to day support to the management teams.

The post holder will provide clear managerial support to the Senior Team in the delivery of activity targets and best practice tariff.

The post holder will support the line management of back office and front of house A&C teams.

The post holder will contribute and be intrinsically involved in the development of service developments reflecting those in the Business Plans and will support the development of business opportunities.

Main duties of the job

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.

Responsible for supporting of aspects of and co-ordinating the medical workforce of the service line. This will be in direct support to the General Manager, Service Manager and Clinical Director as well as working closely with the Medical Workforce team and Finance.

The post holder will support the Service Manager to ensure that the service is meeting all performance requirements, including quality and activity targets. They will assist with close monitoring and escalation of potential risks to delivery of key performance measures such as 18 week waits, clinical correspondence turnaround times and follow up waiting lists.

They will have line management responsibility of the administration team and deputise for the Service Manager. They should be resilient, motivated, organised, work well under pressure and have excellent communication skills.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Job description

Job responsibilities

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.

Person Specification

Qualifications

Essential

Management qualification and evidence of continued professional development. Service development and project management skills.

Desirable

Degree level education, preferably in management. Prince 2; MSP; Lean management.

Experience

Essential

Proven experience within an NHS organisation with operational management. Theatre Management experience.

Desirable

Experience within an acute hospital setting. Business planning & Development.

Knowledge

Essential

Sound knowledge base of the NHS, the current issues, its values and principles of timely local access for the population.

Desirable

Wider experience of the health industry and production or service industries

Personal Skills

Essential

A proven ability to obtain and consistently achieve results and targets. Proven ability to analyse data and information and take appropriate decisions. A proven ability to solve problems using their own initiative. Excellent collaborative working skills and ability to build good relationships with all professional groups. Proven ability to influence and change those groups. Proven ability of leading change through people. Ability to recognise the need for change and to support that change. Track record of maturity and integrity.

Others

Essential

Working knowledge of MS Office and the ability to use these resources in the delivery of clear communication.

Desirable

Knowledge of NHS Applications (ICE, iPM, Evolve etc.)

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