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Team Leader

2 months ago

South West England, United Kingdom Humankind Full time
Job Details

About the role
We are looking for a keen enthusiastic person to join our team, we would like someone who has the drive and determination to become a positive leader with our already establish competent management team. We will help guide you in our processes and train you in areas specific to the role. You will receive support from your manager and will buddied up with an experienced peer to guide you through an induction. We are looking for someone with transferable skills not necessarily direct experience in this named role. If you think you can provide support to a team, help manage risk and ensure compliance, give both positive and constructive feedback, work dynamically with an ability to be creative and think in the moment then this role may just be for you.

What We Are Looking For
We are seeking an enthusiastic and experienced Team Leader who can bring passion, dedication, and exceptional leadership skills to our team. Here are the qualifications and qualities we consider essential: 
  • You will have strong customer service and leadership experience 
  • Leadership Skills: Demonstrated ability to lead and inspire a team. Experience in line management and fostering a collaborative work environment.
  • Service Excellence: A commitment to ensuring our clients and stakeholders receive timely, efficient, and appropriate responses. Ability to manage day-to-day operations to guarantee smooth functioning.
  • Data Analysis: Proficiency in preparing reports and conducting statistical analysis when required.
  • Communication Skills: Exceptional communication skills to ensure that all calls and inquiries are handled comprehensively and within agreed timelines.
  • Problem-Solving Skills: An aptitude for addressing challenges and making informed decisions to improve services.
  • Adaptability: The ability to adapt to changing situations and support the development of our pathways.
To view the full job description and person specification for this role, please
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The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band alongside our excellent benefits

Who are we
Humankind is one of Englands most successful home-grown charities. We provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen.  You can really make a difference by believing in our service users and their ability to make positive changes when they dont always believe in themselves.

What can Humankind offer you ️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years service) Annual leave purchase scheme Enhanced occupational sick pay  % Enhanced employer contribution to your workplace pension Death in service benefit ️ Free Will writing Eyecare vouchers ️ Blue light card discount Fantastic learning and development opportunities, including free training courses Work-life balance- flexible working and family friendly policies ‍️  Happy, Healthy You our wellbeing offers for our workforce Employee Assist Programme and Humankind Support Networks