Business and Performance Manager
2 weeks ago
Job summary
We are seeking enthusiastic, committed and focussed professionals to join our established Performance Team as Business and Performance Managers (two or more people, total whole time equivalent). The successful candidates will have strong interpersonal and change management skills, and the ability to use our data and information to support performance improvement.
If you enjoy working with clinical and corporate colleagues to help them understand and improve their performance, as well as supporting them to make meaningful service change, thereby improving the lives of our service users, this could be your next role.
The Performance Team at SHSC is a friendly and welcoming team. Our Business and Performance Managers partner with clinical and corporate services across the trust to understand their information and performance, help them make enhancements and supports larger scale clinical changes such as service reconfigurations and pathway improvements.
This role gives the opportunity for hybrid working and we will support staff to work in a hybrid way, working from our head office at Centre Court or any other agreed site, and also working from home. Staff are also welcome to work in the office full time. Job share and flexible working can be considered.
Main duties of the job
Please note: this position may be subject to review in the coming months after the successful candidate has been appointed due to a consultation on the department's structure and roles. If you would like an informal discussion regarding this, please contact:
As a Business and Performance Manager, you will:
work closely with the Clinical Directorates' Leadership Teams to provide robust performance, business intelligence and business management support to the Clinical Directorates across their clinical Service Lines. provide project management support covering areas including service developments, change management and tender responses, leading specific projects or project work streams as agreed. work with the Performance and Analytics Manager to ensure development and delivery of meaningful performance management and quality outcome measurements. support clinical service areas to receive, understand and interpret their data to allow them to use it to inform service operations. work with key stakeholders (including Heads of Service, clinical leads, General Managers, clinical service teams and corporate functions) to support work around service and quality improvement and business development and growth.
About us
We are passionate about providing the very best care to the people we support, and we're looking for amazing people who share this passion to join us.
What is it that makes our Trust such a special place to work? Well, it's all about the people. Our staff, service users, carers and families all come from such diverse backgrounds and all have expertise and stories to share.
It's important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of
If you're interested in developing your career, you'll have access to a range of training and education opportunities, including apprenticeships, work experience and placements, as well as the chance to get involved in research.
We are all very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us.
Job description
Job responsibilities
Principal duties:
Performance & Quality Management
Assist with the development, implementation and maintenance of a Performance Framework for the organisation, with a focus on in depth understanding of the clinical Service Lines. Develop an in-depth understanding and insight into operational performance and quality outcomes within clinical Service Lines. As part of the Performance Framework, support the Performance and Analytics Manager with the development of relevant and required business intelligence across the two Clinical Directorates and their Service Lines. Monitor compliance with contracts/service specifications and, in conjunction with Management Team members and/or Trust Departments, facilitate performance management reporting as required. Work with Clinical Directorates Leadership Teams and local clinical teams to proactively identify, understand and address any areas of underperformance or data quality, providing early warning to the management team where concerning trends are observed. Ensure the production of regular performance and quality reporting and information to the Clinical Directorates Leadership Teams and groups/meetings as necessary, identifying potential risks and any actions that may be taken.Governance
Assist in the development and management of governance structures and processes across the Clinical Directorates, working closely with clinical delivery teams and the support directorates. Take delegated responsibility for management, oversight and reporting of a range of performance management areas as agreed by the Clinical Directorates. Support the Clinical Directorates Leadership Team members in the development and monitoring of action plans relating to performance, service developments and projects in line with internal, local and national requirements. Work with administrative managers and teams to ensure effective and sufficient administrative support to address the needs of the Clinical Directorates leadership structures.Business Development
Undertake development and/or project work as agreed with the Performance and Analytics Manager and the Clinical Directorates Leadership Teams. Assist the development, implementation and monitoring of the Clinical Directorates business plans, leading on aspects as agreed. Develop and support the use of knowledge and information across the Trust and in Clinical Directorates particularly. Work closely with the Performance and Analytics Manager and other clinical and corporate colleagues to anticipate tender opportunities. Assist the Performance and Analytics Manager and Clinical Directorates Leadership Teams with the development of tender opportunities and business cases, including drafting and reviewing tender or bid responses. As appropriate lead on feedback/communication with our service users, carers and families to test the effectiveness of new initiatives, current provision and opportunities for improving experience. The post holder will work with key management team members in Clinical Directorates to oversee budgets and may take a delegated lead role in overseeing the financial budgets of designated service/clinical areas.Communication & Relationships
Line manage directorate Information Analysts and Governance Officers and support them to achieve the objectives within their job roles. Operate effectively in a flexible and demanding environment, proactively engaging with internal and external colleagues. Support and represent Clinical Directorates across a wide range of internal and external meetings and working groups at a senior level. Establish and implement effective working relationships and communications with: the Information Department and Information Analysts/Governance Officer roles across Clinical Directorates.the Programme Management Office (PMO) to provide Clinical Directorates with operational project management support. Other key relationships will be with: Clinical Directorates Leadership Team, particularly the Heads of Service, General Managers & Clinical DirectorsSenior Operational Managers & Service Leadership Teams across Clinical DirectoratesCentral colleagues across Information & IT Services; Quality/Clinical Effectiveness; Finance and People directoratesService Development
Contribute to the Trusts organisational development programme as required. Contribute to the corporate development of the Trust including attendance on behalf of the directorate at appropriate meetings internally and externally. Deputise for the Performance and Analytics Manager and Clinical Directorate managers as required and appropriate. Person Specification
Knowledge and skills
Essential
Ability to manage change and achieve objectives within timescales Excellent communication skills across a range of media and audiences/environments Ability to form effective working relationships with senior managers, front line clinicians, service users and carers Ability to write reports on present and future services Able to present and disseminate information
Training and qualifications
Essential
Degree level qualification or demonstrable equivalent experience
Desirable
Graduate Diploma in Health and Social Care Management
Experience
Essential
Demonstrated experience of effective performance management including use of a range of digital solutions Experience of analysing complex data and providing insights Staff management experience
Desirable
Experience of managing and delivering complex projects Experience of managing major change in service provision-
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