Current jobs related to Guest Services Assistant - The Royal Town of Sutton Coldfield - The Belfry

  • Front of House Assistant

    3 weeks ago

    The Royal Town of Sutton Coldfield, United Kingdom Bannatyne Full time

    Job Title : Front of House Assistant Hours :  4 per week Rate of Pay :  £ for over 21's and NMW for under 21's Location :  Sutton Coldfield Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming...

  • Front of House Assistant

    2 weeks ago

    The Royal Town of Sutton Coldfield, United Kingdom Bannatyne Full time

    Job Title: Front of House AssistantAbout the Role:We are seeking a friendly and efficient Front of House Assistant to join our team at Bannatyne. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, ensuring a seamless experience for all visitors.Key Responsibilities:Greet and welcome guests with...

  • Accounts Assistant

    5 months ago

    Sutton Coldfield, United Kingdom S Guest Consultancy Services Ltd Full time

    An exciting opportunity has arisen for a motivated and dedicated Lettings Accounts Assistant to join a company in the property sector As an Accounts Assistant in their Property Management and Accounts department, you will have responsibility of all accounting transactions. Working closely with the Property Managers, you will process all payments between the...

  • Assistant Restaurant and Bar Manager

    2 weeks ago

    The Royal Town of Sutton Coldfield, United Kingdom HandPicked Hotels Full time

    Hand Picked Hotelsis a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive...

  • Assistant Restaurant and Bar Manager

    2 weeks ago

    The Royal Town of Sutton Coldfield, United Kingdom HandPicked Hotels Full time

    Hand Picked Hotelsis a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive...

  • Assistant Manager

    2 weeks ago

    The Royal Town of Sutton Coldfield, United Kingdom Browns Full time

    No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! All candidates should make sure to read the following job description and information carefully before applying.As Assistant Manager at Browns Sutton Park, you'll bring your...

  • Executive Chef Assistant

    4 weeks ago

    The Royal Town of Sutton Coldfield, United Kingdom Marstons PLC Full time

    About the RoleWe are seeking a highly skilled and experienced Sous Chef to join our team at The Quill & Taper at Four Oaks. As a key member of our kitchen team, you will be responsible for assisting the Head Chef in the day-to-day running of the kitchen, ensuring that our high standards of food quality and presentation are consistently met.Key...

  • Executive Chef Assistant

    4 weeks ago

    The Royal Town of Sutton Coldfield, United Kingdom Marstons PLC Full time

    About the RoleWe are seeking a highly skilled and experienced Sous Chef to join our team at The Quill & Taper at Four Oaks. As a key member of our kitchen team, you will be responsible for assisting the Head Chef in the day-to-day running of the kitchen, ensuring that our high standards of food quality and presentation are consistently met.Key...

  • Bar Assistant

    2 days ago

    The Royal Town of Sutton Coldfield, United Kingdom The Belfry Full time

    The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses,...

  • Part Time Assistant Manager Private Members Club

    4 weeks ago

    The Royal Town of Sutton Coldfield, United Kingdom Bell Cornwall Recruitment Full time

    Job Title: Part Time Assistant Manager Private Members ClubAbout the Role:We are seeking a highly skilled and experienced Part Time Assistant Manager to join our team at a busy members club in Walmley, Sutton Coldfield. As a key member of our team, you will be responsible for providing exceptional customer service, managing the bar area, and contributing to...

  • Part Time Assistant Manager Private Members Club

    4 weeks ago

    The Royal Town of Sutton Coldfield, United Kingdom Bell Cornwall Recruitment Full time

    Job Title: Part Time Assistant Manager Private Members ClubAbout the Role:We are seeking a highly skilled and experienced Part Time Assistant Manager to join our team at a busy members club in Walmley, Sutton Coldfield. As a key member of our team, you will be responsible for providing exceptional customer service, managing the bar area, and contributing to...

  • Part Time Assistant Manager Private Members Club

    4 weeks ago

    The Royal Town of Sutton Coldfield, United Kingdom Bell Cornwall Recruitment Full time

    Job Title: Part Time Assistant Manager Private Members ClubAbout the Role:We are seeking a highly skilled and experienced Part Time Assistant Manager to join our team at a busy members club in Walmley, Sutton Coldfield. As a key member of our team, you will be responsible for providing exceptional customer service, managing the bar area, and contributing to...

  • Part Time Assistant Manager Private Members Club

    4 weeks ago

    The Royal Town of Sutton Coldfield, United Kingdom Bell Cornwall Recruitment Full time

    Job Title: Part Time Assistant Manager Private Members ClubAbout the Role:We are seeking a highly skilled and experienced Part Time Assistant Manager to join our team at a busy members club in Walmley, Sutton Coldfield. As a key member of our team, you will be responsible for providing exceptional customer service, managing the bar area, and contributing to...

  • Helpdesk Support Specialist

    1 month ago

    Sutton Coldfield, Birmingham, United Kingdom S Guest Consultancy Services Ltd Full time

    Job Title: Helpdesk AdministratorWe are currently recruiting for a skilled Helpdesk Administrator to join our team at S Guest Consultancy Services Ltd in the Sutton Coldfield area.This is a full-time position, working Monday to Friday, 8:30am to 5:00pm, with no remote working options.The successful candidate will have previous experience in helpdesk,...

  • Helpdesk Support Specialist

    1 month ago

    Sutton Coldfield, Birmingham, United Kingdom S Guest Consultancy Services Ltd Full time

    Job Title: Helpdesk AdministratorWe are currently recruiting for a skilled Helpdesk Administrator to join our team at S Guest Consultancy Services Ltd in the Sutton Coldfield area.This is a full-time position, working Monday to Friday, 8:30am to 5:00pm, with no remote working options.The successful candidate will have previous experience in helpdesk,...

  • Food and Beverage Assistant

    2 months ago

    The Royal Town of Sutton Coldfield, United Kingdom The Belfry Full time

    The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses,...

  • Front of House Team Member

    3 weeks ago

    The Royal Town of Sutton Coldfield, United Kingdom Bannatyne Full time

    About the Role:We are seeking a highly organized and customer-focused individual to join our Front of House team at Bannatyne. As a Front of House Assistant, you will be the first point of contact for our guests, setting the tone for their entire experience.Key Responsibilities:Greet and welcome guests with a friendly and professional demeanor.Manage spa...

  • Food and Beverage Assistant

    2 weeks ago

    The Royal Town of Sutton Coldfield, United Kingdom The Belfry Full time

    We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a...

  • Meeting and Events Bar Assistant

    4 months ago

    The Royal Town of Sutton Coldfield, United Kingdom The Belfry Full time

    The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses,...

  • Front of House Ambassador

    3 weeks ago

    The Royal Town of Sutton Coldfield, United Kingdom Bannatyne Full time

    Job Title: Front of House AssistantAre you passionate about delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests? We're looking for a Front of House Assistant to join our team at Bannatyne, a leader in the health and wellness industry.Key Responsibilities:Greet and welcome guests with a friendly and professional...

Guest Services Assistant

2 months ago

The Royal Town of Sutton Coldfield, United Kingdom The Belfry Full time

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.  


RECEPTION & GUEST SERVICES


The Reception and Guest Services team ensures exceptional service for every guest, welcoming over 300 daily check-ins and outs. With outstanding customer service, they exceed expectations by assisting with procedures, providing information, and addressing concerns. Their dedication creates a warm atmosphere, leaving guests with a positive impression of their stay at The Belfry Hotel & Resort.

 

Salary

 

The on target earning potential for this role is £11.44 - £11.98 hourly rate, compromising of a base hourly rate of £10.88 - £11.44 plus a qualified estimate of £0.56 gratuities per hour

 

 

About the role

 

This role is for 16 hours over two days per week, although additional hours are available in this department and others if desired. As a Guest Services Assistant, your role will be to:

 

  • Meet and greet guests upon their arrival at the Hotel, assisting with luggage where necessary and ensuring first impressions are both professional and friendly.
  • Ensure all Porters carry out their duties to departmental standards on a day to day basis
  • Store all left luggage, e.g. for early arrivals or late departures, in the porters lodge ensuring it is both tagged and secure.
  • Assist guests with luggage to and from their bedrooms as required, explaining the bedroom facilities and Hotel services as required.
  • Ensure all guests queries and enquiries are dealt with promptly and efficiently and in a courteous manner.
  • Ensure you are fully conversant with all facilities and services offered within the Hotel and the surrounding area.

 

About you

 

  • You are passionate about delivering a fantastic service to our guests
  • You enjoy engaging in conversation, talking about our products and the resort
  • You are a natural when it comes to selling
  • You are outgoing and enthusiastic
  • You have a can-do attitude and are proactive
  • Experience working in a hotel or resort could be helpful, but isn’t required

 

Belfry Benefits

Learning & Development

 

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

 

Wellness

 

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

 

Showing our appreciation

 

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

 

Making a difference

 

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

 

Our Values

 

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.

 

If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.