Heating Services Supervisor

4 weeks ago

Andover, United Kingdom Aster Group Full time

We are looking for an individual who is qualified in domestic plumbing & heating to lead our team of Hampshire / Wiltshire gas engineers.

What you’ll be doing

As a heating services supervisor, you’ll have direct leadership responsibility for a team of gas engineers, completing 1;1’s, managing sickness and performance issue as well as leading by example and coaching your team’s development and ensuring they consistently deliver great customer services outcomes. You’ll lead toolbox talks for the team, ensuring training requirements are up to date.

You’ll oversee the day-to-day planned domestic heating installations with various fuel types (gas, solid fuel & air source heat pumps to name a few).

You’ll work closely with the other heating services supervisors across all regions to ensure the programmes are delivered on target, in budget and with high customer satisfaction. There’ll also be collaborative working with our housing colleagues, health & safety colleagues and of course, our external contractors.

About you

You’ll be a qualified gas engineer, and problem solve to support your team when on site. You will be able to demonstrate experience of leading a team and working collaboratively to build successful working relationships. You’ll also have a proven track record of providing guidance, coaching and support to individuals.

You’ll be a confident communicator, with the ability to convey difficult messages where applicable, both to internal and external customers. As you’ll be working in a customer focussed role, you’ll be passionate about the customer experience and be confident in working with a variety of customers with varying needs.

You may be required to travel to site to see your team so it’s essential you have a full, UK driving licence, we’ll provide you with a van to get out and about.

There may be occasions where you need to work outside of our normal operating hours so a flexible approach to work is essential.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:




  • Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
  • A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
  • We invest in colleagues’ careers and development through our leader and colleague development frameworks
  • Defined Contribution Pension and attached life assurance
  • Volunteering hours available to all colleagues to enable them to give back
  • Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
  • Enhanced leave
  • We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.


Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.



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