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Front Office Team Member

4 months ago

Brentwood, United Kingdom LGH Hotels Management Full time

The Opportunity

We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

Responsibilities:

Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction Answer phone calls and emails, take reservations and manage guest information Assist with administrative tasks such as billing, record-keeping, and report generation Work closely with other hotel departments to ensure a smooth operation and guest experience

Benefits

Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply). Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. Refer a friend scheme from £500 to £1000 per referral. Hospital Plan. Online Health Portal. Eye Care. Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays. Pension Scheme. Free meals on duty. Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.

Ideal Candidate

Previous experience in a customer-facing role, ideally in a hotel or hospitality environment Strong communication and interpersonal skills, with a friendly and welcoming personality Ability to multitask and work in a fast-paced environment Familiarity with computer systems and software, including reservation and property management systems Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

Hotel

Our Holiday Inn Brentwood hotel has undergone stunning renovations, transforming into an Open Lobby design and welcoming the renowned celebrity chef Marco Pierre White's chic new Italian restaurant, 'Marcos.'

With 149 luxurious bedrooms on offer, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining options, and the stunning new Italian restaurant, 'Marcos.' The hotel also provides 24-hour room service and a well-equipped fitness club for guests to maintain their fitness routine.

We take pride in offering a memorable experience for our guests, and our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.