Elective Access Team Leader

4 days ago

Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

Job summary

The Elective Access Team Leader will support the Patient Access Manager who in conjunction with the Deputy Operational Services Manager are responsible for the management of Referral to Treatment (RTT) & Cancer Access standards across assigned post holder will take responsibility for the line management of the Directorate Outpatient and Inpatient booking teams and the management of the associated Patient Tracking Lists (PTL's) across the Elective Access Team Leader will work with the clinical services ensuring clinical prioritisation and chronological booking is consistent for all outpatient and inpatient appointments within the directorate.

Main duties of the job

? To provide assurance to the Trust regarding the management of outpatient and inpatient referral to treatment (RTT) pathways to meet all relevant local and national targets? To be responsible for ensuring that systems are in place to achieve the delivery of the Directorate's patient access targets via the implementation of new processes and procedures and updating the Patient Access Manager and Deputy Operational Services Manager on, at least, a weekly basis? The post holder is responsible for the practical management of the outpatient and inpatient waiting lists, working closely with the Directorate to ensure waiting list improvements and national targets are achieved? To present highly complex statistical information to staff to assist with ongoing service improvement? The post holder is responsible for supporting the Patient Access Manager and Deputy Operational Services Manager within the directorate in the achievement of all elective access targets? The post holder will be responsible for training all staff in the rules and guidance for RTT delivery under the direction of the Patient Access Manager? The post holder will provide support and line management of the outpatient and inpatient booking teams ensuring optimum utilisation of clinic and theatre capacity? The post holder will be required to cover vacancies/sickness of the elective access team

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Job description

Job responsibilities

Oversee the day-to-day management of the waiting list officers, elective access officers, outpatient receptionists and clinic prep assistants within the Directorate. Ensure that all patients are booked in accordance with the Trust Elective Access Policy, by clinical priority and by length of Referral to Treatment (RTT) waiting time Proactively manage the patients waiting 18 weeks first outpatient appointment or elective inpatient admission and ensure no 52 week breaches Inform the Patient Access Manager of any probable breaches and agree further plans to eliminate these Develop access plans for any patient at risk of breach, and ensure plans are communicated to and agree with all relevant staff Support the Directorate teams to ensure that high standards of administration and data quality area achieved at all times, and any training needs highlighted Be responsible for the day-to-day management of the Patient Tracking List (PTL) across the Directorate, ensuring best practice is applied in line with national recommendations Ensure regular validation occurs in accordance with best practice to ensure that both outpatient and inpatient PTLs are clean at all times Participate in the assessment of capacity and demand within the Trust, to include clinic room allocation and theatre utilisation To provide expert analysis by using a variety of appropriate query tools ( databases and spreadsheets) for monitoring and forecasting purposes, ensuring information is accurate and up-to-date, including investigation and resolution of date queries and problems Attend the weekly service PTL meetings and ensure patients are tracked and planned for in line with the Trust Elective Access policy Ensure the Patient Contact Centre has correct information on how to rebook patient appointments appropriately under agreed local service guidance Attend the weekly theatre planning meetings and ensure cover for all theatre lists and communication with theatre staff is upheld Be familiar with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal and performance management and other policies are maintained Provide cover for leave and absence of the Inpatient and Outpatient booking teams when required Provide and undertake training, development and appraisal of assigned staff

Person Specification

Experience

Essential

People management experience 18-Week Referral to Treatment (RTT)/Trust Elective Access Policy

Desirable

Trust policies and procedures

Education and Qualifications

Essential

Advanced level of education (Educated to degree level / equivalent experience)

Desirable

Management experience/qualification

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