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Digital Delivery Project Manager

7 months ago

Sunderland, United Kingdom Hays Travel Full time

Job description

Summary: 

Hays Travel is seeking a highly organised and results-driven Digital Delivery Project Manager to join our dynamic Technology Team. In this role, you will lead and manage the end-to-end delivery of complex digital projects with a focus on enhancing the customer experience and driving business growth. Additionally, you will be responsible for leading the web team to deliver and maintain high-quality websites and digital platforms for Hays Travel, ensuring they meet the company's strategic objectives and customer needs.

Key Responsibilities

Project Leadership: Lead and manage the full project lifecycle, from initiation and planning to execution, monitoring, and closure. Scope Management: Define clear project scope, objectives, and deliverables. Manage scope changes and ensure alignment with business goals. Timeline and Budget Management: Develop and manage detailed project plans, timelines, and budgets. Track progress, identify risks, and implement corrective actions. Resource Management: Coordinate and allocate project resources effectively. Manage internal teams, external suppliers, and stakeholders. Risk Management: Identify and assess project risks. Develop and implement risk mitigation strategies Stakeholder Management: Build strong relationships with key stakeholders. Communicate project status, progress, and issues regularly. Quality Assurance: Ensure project deliverables meet or exceed quality standards. Implement quality control processes and conduct regular reviews. Change Management: Manage project changes effectively, ensuring minimal disruption to project timelines and budgets Post-Project Review: Conduct thorough post-project reviews to identify lessons learned and drive continuous improvement.

Web Team Leadership:

Lead, mentor, and develop the web team to deliver high-quality websites and digital platforms. Define the web team's objectives, set performance goals, and provide regular feedback. Ensure the web team has the necessary resources, tools, and support to achieve their goals Collaborate with the web team to define website and platform requirements, develop roadmaps, and implement new features and enhancements. Monitor website and platform performance, identify areas for improvement, and implement optimisations to improve user experience and drive business results

Qualifications:

Proven Experience: 3+ years of experience as a project manager in the digital space, with a demonstrable track record of delivering successful projects. Digital Expertise: Understanding of digital technologies, platforms, and trends relevant to the travel industry (, websites, mobile apps, e-commerce, UX/UI). Project Management Skills: Expert in project management methodologies (Agile, Waterfall, or hybrid). Proficiency in project management tools (, Devops, MS Tools). Technical Acumen: Ability to understand technical requirements and communicate effectively with developers, designers, and other technical team members. Leadership and Communication: Strong leadership, communication, and interpersonal skills. Ability to influence stakeholders and motivate teams. Problem-Solving: Excellent problem-solving and decision-making skills. Ability to identify and resolve issues proactively.

Desirable Qualifications:

Certifications: Project Management Professional (PMP) or Agile Certified Practitioner (PMI-ACP) certification. Umbraco experience: experience with large, complex websites or applications, especially those based on Umbraco CMS. Travel Industry Experience: Experience in the travel or tourism industry