Customer Service Assistant

4 weeks ago

WestonsuperMare, United Kingdom Optime Group Full time

Aviation Recruitment experts Optime Group are working in partnership with a well known Ground Handling company located at Bristol International Airport are looking for Front of House Staff /Passenger Service Agents.

This is a great opportunity for someone with previous customer service experiences and someone who enjoys working as an individual or part of a team.

What's on offer:

  • Rate of pay: £11.50 per hour
  • Overtime paid at £15.75
  • Shift pattern: Shift Pattern: 5 on 3 off shift pattern for 30 hours per week or 3 on 6 off shift pattern for 20 hours
  • 2 weeks paid training provided.
  • Weekly pay
  • Temp to Perm (performance based)

Start Dates:

  • 1st July 2024
  • 29th July 2024

Key Duties:

  • Assisting passengers with checking in their luggage using the self service machines and processing documentation ahead of their travel. 
  • The role will require you to work on your feet for extended periods of time.
  • The role covers all front of house, customer service tasks to ensure a smooth and seamless passenger journey through London Gatwick Airport.
  • Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
  • Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
  • Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
  • Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
  • Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
  • Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
  • There will be opportunities to up skill and complete airside boarding training.
  • Full training will be given (10 days classroom-based training).

Requirements:

  • Good eye for the details.
  • Previous customer service experiences.
  • Great communication and interpersonal skills.
  • Patient and understanding.
  • Flexibility in working times.
  • Valid right to work in the UK.
  • UK Settled Status (If applicable).
  • Proof of National Insurance.
  • Proof of (current) Address.
  • Successful candidates will be required to complete a basic criminal record check following interview.

Shifts Available:

The Airport is operational 7 days per week and candidates will be working on the below shift pattern rolling rota. This could be subject to change

An example of the shift hours for 30 hours per week (5 on 3 off pattern):

  • Day 1: 03:00am to 10:15am
  • Day 2: 03:00am to 10:15am
  • Day 3: 03:30am to 11:15am
  • Day 4: 13:45pm to 21:00pm
  • Day 5: 13:45pm to 21:00pm
  • OFF
  • OFF
  • OFF

An example of the shift hours for 20 hours per week (3 on 6 off pattern):

  • Day 1: 03:00am to 12:00pm
  • Day 2: 04:00am to 13:00pm
  • Day 3: 04:00am to 13:00pm
  • OFF
  • OFF
  • OFF
  • OFF
  • OFF
  • OFF
  • Day 1: 12:00pm to 21:00pm
  • Day 2: 12:00pm to 21:00pm
  • Day 3: 11:00am to 20:00pm

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

 

For an opportunity to interview for this fantastic role, please submit your CV to apply

 

Optime Group is acting as an Employment Business in relation to this vacancy.

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