IT Service Desk Analyst

As a junior member of the IT Service Desk team, you’ll provide excellent customer service to colleagues across the Drax Group.

You’ll be responsible for always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout.

Who we’re looking for:

You’ll be an enthusiastic individual perhaps starting out on your IT career and keen to step onto that first rung of the ladder. You’ll have an interest in computing, will know your way around a PC and have good customer service skills. You’ll have good attention to detail and be comfortable in prioritising and managing your own workload in line with business needs, but confident to ask for help when you need it.

You’ll be required to have the following knowledge:

-Windows operating systems

-Microsoft Office/ Microsoft Exchange/ Office 365/ Microsoft Cloud Services

-Installation, configuration, troubleshooting and maintenance of desktop hardware and software

You will also have the opportunity to learn about:

-Active Directory/ Group Policy/ SCCM & Intune

-Mobile Device Management

-Enterprise IT support (ticket management, customer service etc.)

Rewards and benefits:

As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get:

·A discretionary bonus depending on company performance

·Private Healthcare with Vitality

·SAYE (Sharesave): discretionary scheme from time to time

·Personal accident cover

·Group personal pension plan where we’ll pay up to 10%

·Holiday 25 days plus bank holidays

·Reimbursement of the cost of your annual membership of one relevant and appropriate professional body

·Opportunities and support to grow and develop

We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come.

Together, we make it happen.

At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach .

How to apply:

Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey.

If you want to find out more about Drax, check out our LinkedIn page to see our latest news.

We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email