Service Advisor

Found in: Talent UK C2 - 3 weeks ago

Cambridge, United Kingdom Autotech Recruit Full time

Autotech are seeking to appoint a Service Advisor to join their hugely successful client at their Cambridge site.

As one of approximately 700 team members, you will demonstrate the behaviours that the client knows are integral to its continued success. They are passionate about their Company's heritage, its future, their loyal customers and their valued employees; and they believe in embracing the potential of their business in a positive and objective way. They strive to maintain high standards in every area of their business; and do so by engaging with their employees and customers in an open, transparent and consultative manner their employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

Customer Obsession is core to their ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of their company is a belief in a High Performance Culture; and they provide a multitude of platforms and opportunities to support their team members in being the best versions of themselves. In particular, they offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK's National Learning Centre.

How they support their #Exceptional People:
All team members are provided with access to the following:
An Employee Car Scheme, following a qualifying period
A Life Assurance policy, at no cost to yourself.
24/7 access to the Employee Assistance Programme.
Access to Cycle to Work Scheme.
Key Role Responsibilities:

As a Service Advisor, you will be an integral member of the Aftersales Team. Your key responsibilities will include:
Delivering upon the Service Core Process and Vindis Aftersales Experience as per the training, guidance and expectations given.
Demonstrating alignment with, and engagement in, a robust customer communication strategy.
Maintaining electronic records in a complete and accurate manner.
Developing effective working relationships with the Workshop Team and ensure that the flow' of information from the initial front-of-house experience is timely, accurate, clear and consultative.
Being integral in contributing to the delivery of a quality culture that is focused upon first time fixes.
Effectively utilising the tools and resources available to you to become a specialist in your area.
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Prerequisites:
Customer-facing experience preferable
Full UK driving licence required
Previous motor industry experience preferable
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This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

If you are interested in this role, please apply online or contact Leonnie at leonnie.bergin@autotechrecruit.co.uk

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