Overseas Tour Organiser

Love organising holidays? We've got the perfect job for you

• Salary: 24,134 plus commission
• Permanent Contract

Since 1957, we've enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. We are currently recruiting a fantastic Tour Organiser - French Specialist, based at our Support Centre in Ross-on-Wye.

THE ROLE

We are looking to recruit an additional team member for our team that looks after our centres in France.  You will work as part of a small team of Tour Organisers, organising tours to PGL properties in the North and South of France.  We aim to provide an efficient, friendly and informative service to customers, many of whom have travelled with PGL for several years. 

You will take responsibility for a number of UK/overseas schools, French speaking agents and youth groups, being their main point of contact throughout the planning of their trip. The role includes arranging and booking itineraries, liaising with our centre teams, working closely with our transport team, collecting payments and assisting.  You will be required to do this in both French and English, depending on the customer, as well as assisting other no-French speaking colleagues where required.

Our rebooking levels are high, thanks to our high level of customer service and attention to detail both, of which are key to this role.  You will proactively seek repeat business from our existing customers as well as assisting the sales team and business development managers with new customers.

IS THIS YOU?

• Able to write and speak a minimum of a conversational level of French
• Fantastic customer service and relationship building skills
  
• Enjoys working as part of a friendly and motivated team
  
• An excellent listener, able to understand and respond to our customers' requirements
  
• Able to prioritise workloads and multi-task in a busy environment
  
• Excellent communication skills, both verbal and written
  
• Previous experience in a customer facing role is ideal but not necessary as full training will be provided.

THE PACKAGE 

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way You'll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

• Happy holidays - time to recharge and enjoy time away from the workplace. You'll also enjoy an extra day off on your birthday
  
• Investing in your future - with sector leading family friendly policies and a contributory pension
  
• Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops
  
• Take care of mind, body and soul - your wellbeing is top priority, so we've created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program, cycle to work scheme and health cashback plan
  
• Smart saving, affordable borrowing - access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.
  
• Doing good does you good - paid time-off to volunteer your time to worthwhile causes.

For a full Job Description and Personal Specification please click here

For enquiries specific to this role, please email us at hqjobs@pgl.co.uk

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.
However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.