ESD Administrator

Job summary

The post holder will work as part of the countywide Early Supportive Discharge/Neuro Service.

The Early Supported Discharge Service enables the accelerated discharge of Stroke and Acquired Brain Injury patients usually to their own home or normal place of residence from district or community hospitals.

The post-holder will work as part of a team providing comprehensive administrative services

Main duties of the job

The post-holder will work as part of a team providing comprehensive administrative services including:

Administer and coordinate referrals processes Clinically targeted data collection Clinical administration Clinical Data input into RiO system Creating and updating Excel spreadsheets E Roster administration and maintenance (if required to ) Telephone duties Word processing Scanning Filing Dealing with incoming and outgoing mail Arranging appointments Ordering of equipment Booking rooms Use electronic dictation.

About us

As an organisation, Somerset NHS Foundation Trust offers employees a wide range of benefits including flexible working, NHS pension scheme, generous annual leave allowance and a commitment to career development.

You will be eligible for our Blue Light Card and a wide range of NHS exclusive shopping & leisure discounts.

We are proud of our skilled, diverse workforce and as an inclusive employer we welcome applications from all backgrounds.

Working in Somerset enables you to enjoy the idyllic countryside, areas of outstanding beauty and stunning coastlines whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable.

Somerset offers the countryside and the cosmopolitan - there is truly something for everyone

Job description

Job responsibilities

The post-holder will provide administrative support for the key tasks of the ESD Service, including waiting list management (via Excel and RiO); monitoring of service quality improvement plans and service performance targets. Provide comprehensive clinical administrative services, including telephone duties, typing of correspondence and reports and the organisation of client appointments including creation and posting of relevant letters and forms. Taking telephone calls from ESD clients/carers who may be distressed or have high expressed emotion and manage these appropriately and signpost them to appropriate clinicians and services. To minute ESD business meetings and other meetings as required and carry out any actions as required. To provide a point of contact for professionals from within the Trust and across a wide range of external agencies, families, carers, and young people, ensuring effective communication, liaison and courtesy at all times. Maintenance of administrative files and records of referrals, attendances and discharges. Maintenance of client files - ensuring confidentiality. To type reports, letters, minutes and forms etc. maintaining accuracy, appropriate layout in line with Trust policy and presentation. To assist in data input for research purposes and obtaining information from the RiO system for audit and Service Quality Improvement Plan purposes. To assist with the preparation of resources for training in terms of printing, preparing PowerPoint presentations and any other general support. To maintain Excel spreadsheets pertaining to clinical activity within the ESD service as required. To prepare text, tables and diagrams for publication. To assist in ensuring relevant files, papers, refreshments etc. are available for meetings. To take initiative where necessary, prioritising the workload to ensure deadlines are met. To maintain confidentiality and to ensure working practices are secure. To assist with the provision of administrative cover in the event of sickness absence and annual leave, travelling to other units within the Trust if required. Adhere to all Trust policy procedure and guidelines. Participate in regular supervision and annual appraisal processes, in line with Trust policy. Attend and maintain appropriate levels of training within the Trusts mandatory training framework. Attend training courses as agreed with the Line Manager. This post is recognised as a DSE user and comes under the DSE policy Attending meetings as appropriate. Person Specification

QUALIFICATIONS & TRAINING

Essential

RSA/OCR Stage III or equivalent in Word Processing or typing GCSE English (C grade minimum) Training in the use of PowerPoint and Excel

Desirable

ECDL, CLAIT or equivalent NVQ level 3 in administration

KNOWLEDGE

Essential

Knowledge and understanding of data protection and maintaining strict confidentiality

Desirable

Proficient in the use of Excel

EXPERIENCE

Essential

Experience of setting up and maintaining office systems and procedures that support smooth running of the department

Desirable

Experience of working in an NHS setting

SKILLS & ABILITIES

Essential

Good all round IT skills Ability to recognise and manage challenging situations in a calm and professional manner

Desirable

Able to take instruction and direction and work effectively as part of a team.

PLANNING & ORGANISING SKILLS

Essential

The ability to prioritise workload using own initiative and work to deadlines using time management and organisational skills in the context multiple and competing demands

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