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Health Records Assistant

4 months ago

Seaton Delaval, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

Job summary

We are looking to recruit a highly motivated and enthusiastic team player who can demonstrate high standards of reception and administrative skills to join the Health Records Team. The successful candidate will be based at Seaton Delaval on a permanent however, they will be required to work on other sites within the Trust to ensure a high quality service is provided at all times.

The successful candidate must be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and all Bank Holidays.

This is a demanding role and the post holder must be able to work under pressure to meet the needs of the service. Full training will be given to allow the successful candidate to work as part of the team in the Central Medical Records Library, Medical Records Hubs, Main Outpatients, Wansbeck Clinic, Gynaecology, Antenatal, Morpeth View and Main Reception areas.

Experience of working with the general public and being able to demonstrate professionalism at all times is an essential part of this role.

Main duties of the job

There is a physical element to the role involving moving and handling of flatbeds and trollies, use of stepladders and standing for long periods when working in reception areas.

Customer orientated service compliant with the Trust confidentiality policy in line the GDPR.

Receiving patients and visitors into the reception areas with accurate and efficient recording and process of patient activity using NHS computer systems including Patient Administration System (PAS) and Mediviewer.

Work in partnership with colleagues in the Health Records Hubs, wards and departments across the Trust to provide a high-quality service to enhance the patient experience.

To provide non-clinical advice to patients, relatives, the public and internal and external agencies.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job description

Job responsibilities

Good interpersonal skills for effective communication with patients and service users.

Good numeracy, literacy and keyboard skills to enable accurate data capture.

Work as part of the larger Health Records Team and under the guidance of a Team Leader to ensure that a high-quality service is provided.

Good knowledge of GDPR.

Ability to prioritise and organise workload with competing and changing priorities.

To provide non-clinical advice to patients, relatives, the public and internal and external agencies.

Be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and Bank Holidays.

Share knowledge and skills with colleagues to maintain excellence in customer care through good service delivery in all areas of the department.

Follow corporate and local policies in all areas of work.

Person Specification

Qualifications

Essential

Educated to NVQ level 2 or equivalent English and Mathematics or be able to demonstrate good numeracy or literacy skills.

Desirable

Qualification in Health Records or Related profession