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EUC Workplace engineer

3 months ago


West Drayton, United Kingdom IAG Tech Full time
Job Description

The EUC Resource, as part of Infrastructure & Operations, will covering End-User Computing and Desktop Infrastructure services. They will partner closely with broader teams and suppliers across the organisation to support customer EUC needs In this role, you will…

• Be accountable for EUC device image creation and maintenance

• Ensure application packaging & deployment services are in place with the required request and approval process for applications

• Provide 2nd line support for EUC related service tickets

• Support Incident and Service Request escalations from other teams, liaising with third parties and the business to resolve issues where required

• Document & publish EUC policies and standards including user policies, aligning with Cyber policies as required

• Ensure security policies and patches are applied across the estate, owning deployment tools and reporting

• Service Owner for Microsoft Office 365, Microsoft Intune (or equivalent MDM Solution) and VDI Active Directory and Group Policy management and standard applications in area of accountability

• Endpoint lifecycle management, including stock forecasting based on demand, and secure disposal

• Ensure customers have the right tools to operate efficiently and seamlessly, regardless of location

• Budget management and cost ownership

• Build and maintain strong relationships with EUC vendors, monitor vendor performance and ensure adherence to service level agreements, help drive continuous improvement initiatives

• Collaborate with vendors to address issues and stay abreast of industry trends • Ensure up-to-date documentation of EUC services, configurations, and procedures to facilitate knowledge sharing and team collaboration Skills

 


Qualifications

• Cloud technologies - IAAS, PAAS and SAAS

• Microsoft O365, Imaging software, packaging software, AV for Endpoint, Windows 10/11, iOS, macOS, Android, SCCM and remote access solutions, remote connectivity tools, GPO, laptop and mobile configuration

• Ability to work under pressure in a fast-paced, agile and changing environment.

• Excellent interpersonal skills

• Excellent verbal and written communication skills with an ability to summarise and present to key stakeholders • Scripting and automation (desirable) Qualifications & Experience

• Educated to degree level or equivalent experience • Certifications in IT Service Management and/or EUC technologies

• Experience operating in IT infrastructure services in a complex enterprise environment • Experience working with MSPs preferably offshore outsourcing partners

• Strong understanding of ITIL (Information Technology Infrastructure Library) principles and best practices • In-depth knowledge of deployment and device management tools, with the ability to interpret data and make data-driven decisions

• Excellent time management skills with the ability to multitask and manage priorities effectively • Excellent communication and interpersonal skills • Proven problem-solving abilities and the capacity to think critically under pressure



Additional Information

frequent travel between the UK, Spain and Poland will be required.