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Associate IT Officer

2 months ago

Mansfield, United Kingdom The Elizabeth Glaser Pediatric AIDS Foundation Full time

what can you expect in this role?

1) Assists in provision of Technical Support

·Provide first-line technical support to end-users.

·Provide hardware and software troubleshooting support by responding to staff needs and resolving issues onsite or remotely through the phone or remote support applications.

·Provide high-quality support in integrating IT solutions into organizational projects.

·Escalate IT-related issues to the supervisor and EGPAF HQ IT regarding global IT issues as needed.

2) Assists in provision of IT Infrastructure Administration

·Assist in monitoring and optimization of the organization's network infrastructure (LAN/WAN and PABX system).

·Diagnose and troubleshoot issues to do with network connectivity and servers.

·Administer user domain accounts with appropriate roles and rights on the AD DS.

·Monitor network security appliances and endpoints to identify threats and mitigate them.

·Conduct routine checks and updates to ensure the security and integrity of computer systems (Backup and Visualization solutions).

3) Assist in provision of Training and Capacity Building

·Assist in the development and delivery of basic IT training to enhance IT literacy among end-users.

·Provide guidance to end-users on best practices for utilizing IT resources effectively.

4) Assist in provision of IT Equipment and Systems Management

·Support an up-to-date inventory of IT assets, tracking their usage, repairs and ensuring proper functioning.

·Support the procurement (providing technical guidance), deployment, and maintenance of IT equipment.

·Setup and configure network or standalone printers, tablets, desktops and laptop computers for end-users.

·Ensure IT Policies, SOP’s and best practices guides are enforced.

·Maintain an up-to-date inventory of approved application software and licenses tagged to users.

·Assist and support in preparing reports on IT operations.

To be successful, you will need to have:

·Bachelor's degree in Management Information Systems, Computer Science, Information Technology, or an equivalent field.

·Current relevant technical certifications (prefer MCSA, CCNA, A+, ITIL) is an added advantage.

·Minimum of 3 years’ experience in IT user support and administration with experience in IT service delivery and technical support in a busy institution.

Bonus Points if you Have:

·Broad understanding of network infrastructure, systems administration, and cybersecurity; Active Directory, Firewalls, DNS, VPN, WSUS, GPO etc.

·Relevant knowledge on deploying Windows and Linux servers, client configuration in Windows 10/11, Linux and MacOS, and Microsoft 365 Apps and Services.

·Proficiency in troubleshooting computer hardware and software issues.

·Attention to detail with the ability to critical thinking and high level of problem-solving skills.

·Ability to confidently interact with clients; listen to the issue and provide a solution professionally.

·Strong interpersonal and communication skills (verbal and written).

·Ability to work collaboratively in a team environment.

·Strong enthusiasm for IT and a desire to learn and grow in the field.

As a global, multinational and multicultural organization, EGPAF believes that diversity in the workplace enriches our work and enhances our impact and effectiveness. We believe that employees have the right to work in a climate of mutual respect and integrity that promotes dignity and respect for all, and that enables them to reach their full potential. The Foundation is committed to advancing diversity, equity, inclusion, and belonging (DEI&B), and we strongly encourage those with the following identities to apply: BIPOC (black, indigenous, and other people of color), women and non-binary, LGBT+ (lesbian, gay, bisexual, and transgender), individuals with disabilities, and other members of historically underrepresented groups.

EGPAF is an equal opportunity employer and affords equal opportunity to all employees and applicants for employment regardless of race/ethnicity, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability or genetics. In addition to country law requirements, EGPAF complies with US laws governing nondiscrimination in employment in every location in which the Foundation has facilities.

The Foundation does not charge any fees at any stage of the recruitment process. If you are asked to pay a fee at any stage of recruitment, please contact .

To apply log onto EGPAF webpage:

Closing Date:19th September, 2024