Reservations Coordinator

We are on the look out for friendly, outgoing and dedicated people to join the Central Reservations team, who pride themselves on delivering excellent customer service, and exceeding customer expectations.

Who we are...
Harbour Hotels is one of the UK's leading lifestyle hotel groups. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. 

Our Head Office, in Purewell,Christchurch is home to our central support teams, including departments suchas Central Reservations, Revenue, Finance, Marketing, Peopleand the Executive Team. 

About the Role... Basedfrom our Head Office in Purewell, Christchurch, the role will involve taking andmanaging both bedroom and restaurant reservations for all 14 hotels within thegroup in a fast paced environment, where attention to detail is key. 
We are the heart of the central operations, managing a high volume of calls plus emails to support all of our properties Monday to Friday from to   Full time - 40 hours per week; initiallya 12 month contract for Maternity cover, with the potential to be extended ormade permanent depending on business need Straight Shifts (Including Bank holidays, not Christmas day & Boxing day) Starting salary of £25,000, increasing to £27,000 upon successful completion of probationary period

Skills & attributes...

• Excellent and confident telephone manner
• Good verbal and written skills, providing a friendly yet professional tone
• Ability to multi task, dealing with constant incoming calls whilst responding to emails.
• Computer literate with experience using Microsoft Office
• Experience in the customer service industry, having a natural flair and passion for sales
• Previous hotel reservation or call centre experience desirable but not essential as full training will be given
What's in it for you... • Excellent progression opportunities within an ever growing group
• Competitive salary
• On the job training and development
• Discounts across the Harbour Hotels Group
• Employee Assistance Program• Group Life Cover

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