Team Leader
6 months ago
The Vacancy
Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.
We currently have an exciting opportunity to join this department as a Team Leader, within our Client Services team in our Birmingham Office.
What will your role look like?
You will take a hands-on approach to helping with daily work streams as well as being responsible for the operation of the team. You will also have people manager responsibilities and will play an active part in winning new work and implementing new client schemes.
Though this is a varied role, your key tasks will include:
Managing a schedule of deliverables, prioritising work and ensuring team capacity is in place to deliver. Being the principal point of contact for team members regarding clients. Representing the team on operational matters during Trustee meetings. Maintaining chargeability targets, identify work outside agreed fee basis and prepare monthly fee invoices. Reporting on progress and any risks to the Administration Manager. Finding ways to continuously improve workflows and practices. Take the lead on very complex cases. Maintain working knowledge of all systems, products and your clients. To enjoy and succeed in this role, you will have:
Previous experience of day-to-day pension administration and of working on DB, DC and CARE pension arrangements Strong commercial awareness of the UK Pensions Market, with up-to-date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice. Experience with the use of Pensions Administration systems e.g. UPM or similar. Experience in team / workflow management and compliance with service quality standards. Experience of supporting client relationships from operational point of view. Exceptional communication skills, demonstrated through your ability to be clear and concise in communications with clients, members and colleagues. Experience of leading a team with a collaborative, consultative approach. Ideally, we would be looking for candidates to hold a professional qualification such as Associate Membership to the Pension Management Institute (or be working towards this). However, we would also be open to applications from candidates who could bring a knowledge of the UK pensions market from relevant industry experience.
A more detailed list of requirements for this position is available within the role profile – which is available on request.
In addition to a competitive salary and access to our profit share scheme, we offer:
A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs. A collaborative and encouraging work environment where your thinking and ideas are encouraged. On site mental health and wellbeing assistance. A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire. Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday. Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments.-
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