Service Delivery Engineer

3 weeks ago

Brighton and Hove, United Kingdom AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every dayfrom curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

You Lead the Way. Weve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague can share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. Well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Deliver a best-in-class digital servicing experience to everyone, everywhere, everyday.

Site Services International are a team of problem-solvers, relationship managers, customer service experts, communicators, educators, technicians, analysts, engineers, project managers, facilitators, doers, thinkers and all-around helpful people.

Our purpose is to ensure that Amex workplace technology works seamlessly and effectively. We strive to put colleagues at the centre of everything we do by maintaining the smooth running of the tech infrastructure, removing tech-related barriers and points of friction whilst providing impeccable customer service.

Do you relentlessly pursue excellence?

We have a fantastic open role based in Brighton for a Service Delivery Engineer, who will support hybrid audience audio visual events (such as Town Halls and external speaker visits) in our UK offices (Brighton, Burgess Hill, London), ensuring consistency in standards across all EMEA locations.

Your passion for service is critical for this role, and you must be able to engage with multiple stakeholders to successfully produce and support a smooth and polished event.

Are you up for the challenge?

How will you make an impact in this role?

Event Coordination: Manage all Audio-Visual aspects of events, from pre-event planning to live support and post-event breakdown. Customer Service: Provide high-level service to event organisers, presenters, and attendees, addressing any audio/video- related concerns promptly. Communication: Communicate and coordinate with event planners, team members, and vendors effectively to ensure a seamless production Problem-Solving: Quickly resolve any technical issues that arise before or during events to ensure a seamless experience. Team Training: Lead and train AV support teams, ensuring they are prepared to provide excellent service during events. Vendor Management: Work with external vendors to secure necessary equipment and services. Co-ordinate weekly meeting room AV checks across EMEA Host a weekly call with Video End Point Support Team to make sure all Video End Point and Town Hall support incidents are addressed and any VEP projects have momentum. Responsible for all incidents raised through Meeting Room Help - slack App for EMEA Travelling to all our UK sites in Brighton, Burgess Hill and London is required.

Minimum Qualifications:

Hands-on experience in a similar role Excellent relationship-building and relationship management skills Outstanding customer service skills Exceptional organisational and project management skills Experience working with internal and external technical teams to resolve technical issues. Experience supporting Meeting Rooms, AV Events and Large-scale Town-Halls Technical expertise in audiovisual equipment and software, including setup, operation, and troubleshooting In-depth knowledge of Cisco Webex software and hardware Experience using Brightsign hardware, IPTV and Solstace software Proficiency in Windows and MAC operating systems Basic knowledge of corporate network topologies

Preferred Qualifications:

University Degree in Computer Science, Information Systems, or other related field Skilled communicator

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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