IT Support Technician

3 weeks ago

Manchester, United Kingdom Eleven Sports Media Full time

At Eleven Sports Media, we connect local businesses with some of the biggest names in sports through innovative, community-focused partner programs. With a proven 15-year track record spanning the NFL, NBA, NHL, MLS, English Premier League, EFL, and mainland Europe, our partnerships offer an accessible platform in a market traditionally reserved for national and global brands.


We are looking for an IT Support Technician to join our growing team providing IT Services to the business. This role is best suited to a confident individual with drive to get things done. Reporting to the IT Systems Manager you will support our team ensuring all our user's technical needs are met.


Our offices are currently split across two locations, our home on the Fylde Coast and our expanding office in the centre of Manchester. The role is office based and you will operate out of our vibrant Manchester office in Ancoats, assisting in delivering a great user experience for our team, dealing with a wide variety of systems and user ability levels in a Windows environment is a key part of this role. The role is predominantly UK office hours however there may be a requirement to work US hours on occasion to support our (Manchester based) US sales team. There may be a requirement to travel to our Blackpool office, so a driving license is required.


Why Eleven?


  • You'll join a small but mighty team where your impact is felt daily.
  • You'll be part of a fast-growing, exciting business with lots of growth ahead.
  • We'll give you plenty of stretch, challenge and opportunity for professional growth.
  • The opportunity to work with some of the best sports teams in the world.



What you'll do:


  • Providing IT and technical support for our user base across multiple sites
  • Setup of new devices for our growing teams
  • Supporting Office 365 applications and file storage systems such as SharePoint
  • Exchange Online and Azure Active Directory administration
  • Provide user support for our core business applications such as Salesforce and Sage
  • Support our Cloud based IP telephony platform


What we're looking for:


  • At least 2-3 years' experience in a similar IT support role
  • Support desk ticketing
  • Excellent communication, organisation and attention to detail
  • A passion for IT, technology and computing.
  • Experience installing, configuring, documenting, testing, and training new applications and systems
  • Microsoft/Office 365, Email, Networking Infrastructure
  • Windows and macOS desktop support
  • Exposure to IP Telephony
  • Previous work with digital signage systems would stand out (preferable not essential)
  • Any experience with Intune and MDM (preferable not essential)
  • SSO, Authenticator or other security tools (preferable not essential)


What We Offer:


  • Agile working - make the most of your day
  • Free parking (Blackpool office)
  • A brilliant work environment
  • Employee Bonus Scheme 
  • 31 days holiday (inc bank holidays)
  • Access to events and team socials
  • Employee Assistance Programme
  • Pension Scheme



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