Ward Clerk/Receptionist

2 weeks ago

Welwyn Garden City, United Kingdom East and North Herts NHS Trust Full time

Job summary

We are recruiting for a Ward Clerk/Receptionist who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will be responsible for providing a patient orientated reception service and clerical support to the clinical team in the Ambulatory Care department. You will be expected to be computer literate and any previous reception duties would be an you have experience of using Lorenzo and ifit this would be very much desirable although full training will be provided to successful candidates on induction.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Meeting and greeting patients and visitors to the department, booking the patients into the department on the Trust's patient system, answering telephone calls dealing with queries in a polite and professional manner, escalating any issues to a senior member of the team when required, requesting and filing medical records and working collaboratively with the team to ensure the smooth running of the department.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role

Person Specification

Qualifications/Training

Essential

Basic general education Word processing and computer literacy skills

Desirable

Computer literacy

Previous Experience

Essential

Clear and polite telephone and verbal communications Ability to work closely with all grades of staff Dealing with enquiries Adaptability, ability to prioritise work, especially under pressure Operation of equipment photocopier

Desirable

Previous employment within the NHS within a hospital environment Dealing with patient/GPs

Skills

Essential

Motivation and initiative to work alone, and within a team Accuracy in relying messages, either verbally or in writing Keyboard skills Politeness, approachable with all patients, staff and visitors Flexible/adaptable Confidentiality

Knowledge

Essential

Knowledge of health and safety issues Clerical procedures/ordering supplies Dealing with public

Desirable

Previous knowledge of medical terminology Lorenzo patient system

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