Current jobs related to Switchboard Operator - Cheshire - Countess of Chester Hospital NHS Foundation Trust

Job summary

Working Part Time: Hours Per Week (this will include shifts which could include nights and weekends).

We are looking for highly motivated individuals to provide comprehensive switchboard service to The Countess of Chester Hospital, as directed by the Team Leaders. The successful candidate must be able to work using their own initiative, and also as part of a busy team.

Main duties of the job

You will be required to cover a shift pattern over 7 days a week with evenings, weekends and nights as part of a 24-hour service. Candidates must be flexible to help us achieve a safe, kind and effective service.

About us

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

The Countess of Chester Hospital: providing 438 general and acute beds Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.

Job description

Job responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.

You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

Person Specification

Qualification

Essential

A Minimum of 3 GCSE's or equivalent Computer Literate

Desirable

ECDL Basic Level CTC (IHRIM)

Knowledge and Experience

Essential

Previous Clerical Experience Previous Customer Service Experience Experience of taking high volumes of calls from the general public A period of up to six weeks training is expected, dependent on previous experience before an operator is conversant with the job role. Further knowledge is gained in the role over time.

Desirable

Previous NHS Clerical Experience Knowledge of hospital terminology and departments Experience of operating a computerised Switchboard console.

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