Assistant Head Housekeeper

Found in: Talent UK C2 - 1 week ago

Belfast, United Kingdom Hastings Hotels Full time

About the role

To assist with the management of the Housekeeping function for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.

1. To take responsibility for the effective leadership of the housekeeping employees in the absence of the Head Housekeeper, to ensure the efficient operation of the housekeeping function and the delivery of Hastings product and service standards.

2. To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.

3. To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.

4. To ensure company policies relating to stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.

5. To ensure all housekeeping employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.

6. To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.

7. To ensure all bedroom, public and ancillary areas are properly maintained and presented to Hastings standards.

8. To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.

9. To ensure you and the team assist guests with any reasonable request for hotel services.

10. To ensure you and the team respond to complaints and find the appropriate solution.

11. To ensure all housekeeping and laundry equipment is properly maintained to maximise operating efficiency.

12. To ensure the security of guest bedrooms and storage areas is maintained at all times.

13. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.

14. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.

15. To assist with the recruitment, selection and utilisation of housekeeping employees to achieve the optimum use of employee resource in line with business peaks and troughs.

16. To ensure the hotel's compliance with relevant legislation.

17. To carry out Duty Manager duties as required.

18. Any other duties as required by management.

About You

We would love you to have some similar previous experience

What you will need

Required criteria

Must have previous Housekeeping Experience Excellent communication and basic numeracy skills Smart well groomed appearance is essential Must have excellent attention to detail Work well under pressure and be a team player Right to Work in the United Kingdom Educated to GCSE standard or equivalent with grades A-C in English and Maths

Desired criteria

Must have previous supervisory experience gained within a similar quality establishment Previous Housekeeping experience gained within a hotel Educated to third level standard

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