Service Engineer

5 months ago

Basildon, United Kingdom Johnson Controls Full time

Johnson controls – A global Market Leading Engineering & Integrated Solutions company. They are the leader in the Fire & Security sector with their cutting edge technology.

As a business Johnson control owns a portfolio of fire & security brands including: Tyco, ADT, WOT, Esotec & more.

This position is working for our ADT brand. At ADT we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together to provide the most advanced security solutions. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking “what’s next?”

We are at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we’re constantly evolving. To help us do this we need people who think the same; people with the desire to play their part in making the world a safer place.

What you will do

Our Service Engineers are involved in servicing Security Systems i.e. CCTV & Access Control Systems. The successful engineers will service Security Systems to the relevant industry standards, providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team, focusing on a geographical region. We offer our engineers the opportunity to work for a market leading brand, with incomparable career opportunities.

How you will do it

Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers.

To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.

Ensuring your time is managed efficiently and jobs are prioritised correctly.

Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate.

What we look for

Essential:-

Experience within Fire & Security industry

Driving license

Ability to lift and climb ladders

Had or have previous experience working in a customer facing environment

Preferred:-

Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC

Why work for ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:-

Competitive basic salary with excellent additional earnings potential

Overtime & Call Out opportunities

Travel Time – Averaging 3% of basic salary

Engineering Commission scheme – Averaging 7% of basic salary

Sales referral incentive scheme

Pension – we match up to 7%

25 days holiday plus bank holidays

Company Vehicle, uniform, all PPE, tools and ongoing training provided

Industry leading Health & Safety and an employee assistance program

Career progression opportunities - newly introduced Engineering career ladder 2022

Our team average 20+ years length of service

The opportunity to become a valued member of our Winning Team

Staff referral scheme up to £2,000

Rewards & recognition programmes

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