Account Manager

2 weeks ago

Milton Keynes, United Kingdom OneMedicalGroup Full time

Job summary

Become our next Account Manager for the South of England

Are you a people person with a knack for building strong, long-lasting relationships? Do you like the idea of combining your Account Management expertise with the chance to make a real difference in healthcare? If so, we are looking for you to join us.

Main duties of the job

We are a leading provider of General Practice and Urgent Care Services, working in partnership with the NHS to deliver high-quality services. As we transform our operational model through our new Networks, we are seeking an Account Manager who can help us strengthen customer relationships, grow our partnerships, and bring in new opportunities.

This is an on-site role that will cover the South of England (from the Midlands to the South-West) and will be based at one of our services in Milton Keynes.

About us

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'.

We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: .

Job description

Job responsibilities

As an Account Manager, youll be at the heart of our customer relationships, helping us ensure that every partnership is meaningful, valuable, and long-lasting. You will:

Support the Networks : Be the key contact for our Networks, ensuring seamless communication and collaboration between teams and customers Build relationships: Development meaningful long-term connections with existing customers, making sure theyre delighted with the services we provide Grow our reach : identify and build new relationships with potential customers, transforming these connections into exciting new business opportunities Drive Retention: Focus on customer satisfaction and retention by proactively addressing needs, resolving issues, and providing high quality support

Who you are:

A relationship builder: Youre skilled at forging genuine, valuable relationships and can connect with people at all levels Customer-focussed: You understand the importance of excellent customer service and always go the extra mile to exceed expectations A strategic thinker: You have a talent for identifying opportunities, solving challenges, and turning potential leads into business success stories A clear communicator: Your communication skills, both written and verbal are second to none, making complex ideas simple and actionable

Please note: Regular travel is required across the network and services.

Benefits of Working With Us:

Competitive salary based on experience, ranging from £40,000 to £45,000 Fuel card and car maintenance allowance to support your travel needs 25 days (5 weeks/200 hours) annual leave plus Bank Holidays, increasing with length of service (pro-rata for part-time). Extra day of leave each year for your work anniversary. Enhanced Maternity, Maternity & Paternity Support, and Adoption pay. Special and Significant Event Leave. Family-friendly employment policies. Continued personal and professional development opportunities. Participation in OMGs Refer a Friend Scheme. Internal wellbeing support through OMGs dedicated Wellbeing Advisors. Access to an Employee Assistance Program run by the award-winning Health Assured. Eye care scheme: Free eye test plus a contribution toward glasses. Cycle to Work Scheme for a greener commute. Access to NHS Discounts. Company pension scheme. Person Specification

Qualifications

Essential

Degree level qualification or equivalent relevant experience

Experience

Essential

Proven experience in account management, customer service or a related role Experience of managing customer projects (project management qualification desirable)

Skills and Knowledge

Essential

Strong communication, negotiation and interpersonal skills Ability to manage multiple customers and projects simultaneously Strong problem-solving abilities and a proactive mindset Familiarity with CRM software and other relevant account management tools Excellent organisational skills and attention to detail Understanding of the NHS and private healthcare in England Ability to identify opportunities for Growth

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