Administration and Coding Clerk
3 months ago
Job summary
We have afantastic opportunity for an enthusiastic, well organised and self-motivatedindividual to join Cumbria Health, supporting our six Cumbria Health GP Practices.
We are looking foran experienced administrator with secretarial skills. The ideal candidate must be adaptable, have an excellent attention todetail, possess good IT skills and work effectively under pressure. You mustalso work well as part of a team and enjoy working with the public. Exceptionalcommunication skills and a commitment to further training and development arealso essential.
Previousexperience of working in a GP Practice or in a similar role is preferred,though not essential.
This role is hours per week, over 3 days, which must include Wednesdays, based at our Cumbria Health headquarters in Carlisle, or in one of six GP Practices at either Alston, Ambleside, Glenridding, Hawkshead,Kirkby Stephen, Millom or Windermere.
Closing Date: 18 SEPTEMBER 2024
Main duties of the job
The post holder will be part of the Administrationand Coding Hub supporting the Cumbria Health practices. The post holder will beresponsible for a variety of administration duties including data input,recall, scanning/work flowing and coding of clinical correspondence. The postholder will scan and code all incoming discharge letters and any patientrelated incoming post into the patients medical record and workflow to the GP.The postholder will also be required to process patient referrals using the electronicreferral service (ERS) to support Cumbria Health practices when they areshort-staffed in their secretarial teams.
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here.
Culling and sorting patient records and letters in preparation for summarising. Reviewing medical records and producing an accurate summary of the patients medical history. Using SNOMED coding within EMIS to record the information from patient paper medical record, or via GP2GP, into the practice clinical system. Auditing data collection standards in the practice. File patient records and correspondence in patient medical records. Ensure correspondence, reports, results etc. are filed in correct records. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/insurance records and invoicing accordingly. Dealing with online enquiries and CH out-of-hours reports to ensure they are directed to the appropriate department within the required timeframe. Coding incoming mail to ensure problems are coded properly and information is available to support continuity of care. Ensuring actions from incoming mail are identified and tasked to the relevant person in each practice. Picking up on items to be coded to secure any quality initiative payments for the practice. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. Dealing with private work associated with firearms licences, medical letters, HGV licences etc. Facilitation of SAR processing. Assisting with medical records tasks sent by the wider practice team. Helping to process and direct online patient requests received via Digital assessment service (DAS). Answering patient queries received via the practice website submission form. To maintain the computer clinic system in an accurate and secure manner. To assist with the gathering of statistics and information when required. Providing support to the other members of the ACT Hub. Identifying where practices need their work prioritised. Using the NHS E-Referral service to process patient referrals including Fast Track/2WW referrals. Processing other referrals outside the e-Referral service Liaising with ICC Hub and Hospitals regarding patient care Monitoring and updating fast track referrals spreadsheet. Monitoring and managing E-Referral worklist. Advice and guidance processing and support Assisting and advising the GPs on referral services Using ICE/Open-Net ICE (NCL)/Indigo to access patient results where needed for GPs/Nurses or as required for referral management. Undertake any other additional duties appropriate to the post as required. Person Specification
Knowledge
Essential
NHS e-referral system Excellent customer service skills Experience of dealing with the public Excellent administrative and organisational skills
Desirable
GP practice experience Knowledge of medical terminology Experience of medical records coding Experience of using NHS computer systems
Skills and Aptitudes
Essential
Computer literate with excellent keyboard skills Working knowledge of Microsoft office Applications Attention to accuracy and detail on a consistent basis Good communication skills, both written and verbal Communicating with a range of different people & colleagues in a courteous and professional manner Able to work well as part of a team Able to use and work on your own initiative Ability to work in a fast paced, ever changing environment Good organisational skills Effective administrative and secretarial skills Ability to prioritise workload Ability to work under pressure and at speed Enthusiastic & committed to personal development
Desirable
Understanding of and commitment to health & safety in the workplace Knowledge of safeguarding procedures Knowledge of the healthcare sector
Personal Circumstances
Essential
Ability to remain calm and courteous under pressure Self-motivated and capable of working unsupervised Keen to learn and develop new skills Caring, approachable and sociable High level of organisational and time management skills
Other Requirements
Essential
Clean driving licence and access to a vehicle.
Qualifications
Essential
GCSE English Language and Mathematics, Grade C or above, or equivalent A Level or equivalent experience
Desirable
RSA II or equivalent in typing or word processing Medical Terminology. National Clinical Coding Qualification.-
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