Client Manager

1 month ago

London, United Kingdom What's Possible Group Full time

About the Group

The Specialist Works, part of What's Possible Group, is an independent media and marketing services agency. With an evidence-based approach, we provide media planning and buying, data science, brand partnerships and creative solutions. 

Our independence gives us the freedom to keep challenging the status quo to achieve even better results. Everything we do – from the people we hire to the tools we build – is about future proofing our clients. Our capabilities have been built and shaped by their needs. 

The Client Team are the epicentre of the agency’s client relationships. We consult, strategically support, innovate and create communication solutions to their business challenges, enabling them to navigate the full range of services we provide across TSW and the wider What's Possible Group. We work across borders, deliver 6-star account management and ensure the coordinated efforts across our business are driving client growth.

Location: London/hybrid

The role:

As client manager, you will play a key role in delivering best in class work to our clients. You will be working on one of the agency’s largest accounts, alongside two or three smaller accounts, with the support of a brilliant team. The role requires proven experience in media planning, as well as strong client handling skills. 

As an experienced Planner, you will understand how to diagnose client briefs, and to develop insights which lead to strategic recommendations for your clients. You will have experience across channels (offline and online), and ideally Brand and Performance campaigns.  

You will drive excellence in client service, providing the best in day-to-day account management. You’ll restlessly seek improvements to processes and media plans, innovation in activity and opportunities to connect with consumers in ways that are meaningful for our clients. You’ll ensure that the activation teams deliver brilliant plans that are on strategy and always be on the lookout for new opportunities that are in the best interest of the clients to deepen our relationships and increase client GP (Gross Profit). 

The role involves managing and developing others. You will be a guiding light, your attitude and vibes with filter through the rest of the team. You’ll have a can-do attitude and an infectious ‘What’s Possible’ approach to delivering the best work our clients have seen.  

Requirements

What you'll be doing;

  • You’ll demonstrate excellent account management skills, establishing yourself as the day-to-day contact for your clients’ business and building a deep understanding of them so you and the team can deliver on our reputation of consistently exceeding client expectations. 
  • You’ll own day-to-day client facing reports, in-campaign optimisation and post-campaign analysis. 
  • Your strategic media planning skills will shine through. You will interrogate client briefs and contribute research to support the planning process from briefing through to campaign evaluation (this may include competitor analysis/audience reporting) to significantly contribute to high-quality innovative and creative responses. 
  • You will manage the planning process with clients from briefing all the way through to campaign evaluation for consistency and future planning, establishing best practice through the planning process leading to greater innovation and creativity 
  • You’ll bring positivity, be a team player and have a ‘What’s Possible’ attitude. 
  • You’ll be an approachable resource in strategy, cross channel planning, exploration, and measurement, who the rest of the agency can speak to in order to get help and advice on other clients 
  • Offer guidance to junior staff with ongoing feedback to constantly improve upon our collective offering 

What you'll bring to the role:

  • You will bring strong multi-media expertise, ideally with some experience of both brand and performance channels  
  • Experience in multi-tasking across different clients and projects 
  • You have managed day to day client interactions and presented to senior client stakeholders 
  • Experience developing and coaching junior team-members 
  • Strong analytical skills/experience interrogating both soft and hard data to produce insights 
  • Network or Independent media-agency experience across multiple channels 
  • Experience using UK media planning tools including but not limited to TGI/Touchpoints, Addynamix, Google Insight tools 

Benefits

We provide an exciting, fast paced, people first environment that allows everyone to grow, learn and thrive. We encourage a flexible way of working to adapt to personal circumstances, individual, and business needs and are currently trialling a 9 day fortnight, meaning staff are off every other Friday

We offer all our employees share options, and we've built a benefits package that invests in our employees’ long-term personal and professional growth and wellbeing.

Our Values

- Passion: You share your excitement about what drives you

- Inquisitiveness: Ask "what's possible?". Ask "why not?".

- Caring: Be a good professional, a good colleague and a good human.

- Knowledge: Know plenty. Share it. Learn more.

And we live them every day #IamPICK

Sound good to you? Then get in touch. We don’t bite.

At The What's Possible Group our culture, our creativity and our passion is powered by people. People just like you. Diversity and difference drive innovation, not only for us but also for our clients and is at the heart of everything that we do.

The What's Possible Group is proud to be an equal opportunities employer. We welcome applications from all, regardless of race, gender, disability, religion, sexual orientation or age as we seek to recruit the very best at The What's Possible Group from a diverse talent pool. If you require flexible working options please still get in touch and we’ll be as accommodating as we can.

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