Operations Manager

Job Description

The Post in Context

We have taken positive steps in developing our site management’s approach to the ‘customer’s journey’. Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.

As the successful candidate you will supervise and undertake all functions involved in the running of the centre, including pool duties, staff breaks, water testing, pool plant, cleaning, reception and administration tasks within given areas of responsibilities, whilst working to meet the business objectives of Wave to ensure long term financial sustainability.

As a Operations Manager you will maintain constant surveillance of customers in the facility; acting immediately and appropriately to secure the safety of customers in the event of emergency. When necessary, you will provide emergency care and treatment as required until the arrival of emergency medical services.

Person Specification

Disposition:

Customer focused Driven and Enthusiastic Passion for providing exceptional service Can do attitude Pro-active Team Player Interpersonal skills

Experience:

Staff supervision, leading teams to deliver high results and respond to changing priorities. Cash handling/reconciliation and experience of following financial systems. Able to calculate figures for a wide range of applications.

Qualifications:

National Pool Lifeguard Qualification or ability to obtain (NPLQ) Pool Plant Operators or ability to obtain.

Skills:

Strong interpersonal skills to adapt communications and approach to suit different circumstances Good organisational skills Excellent time management

Other:

To be flexible to the changing demands of the business To be able to follow Wave Active Limited Policies and Procedures.

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